Max Life Insurance — about the agent service

 
3 Reviews
335/29, Civil Lines, Near IIT Boat Club, Roorkee, Haridwar District, Uttarakhand, India
 Nirvikar Lohan on Apr 24, 2019
I hv purchased policy of max life through axis bank agent in 2012. But since 2012 i have not received any documents about my policy and not even the agent also called me in last 7 years, in my policy agent code is activated any the company will pay the commission to agent against the service while the agent not contacted, therefore i want to delete the agent code and generate my customer code and transfer the commission to my policy account due to the bad service by your agent

Complaint Status


[Apr 24, 2019] Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Max Life Insurance Customer Care's response, Apr 25, 2019
Dear Sir,
We are very sorry about the inconvenience caused to you. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance
Verified Support
Max Life Insurance Customer Care's response, May 03, 2019
Dear Nirvikar,
We clarify that the hard copy of policy pack has already been delivered at your communication address via M/s First Flight Courier vide air way bill on Jul 07, 2012.
Further, the policy pack status is active and next renewal premium due shall fall on Jun 26, 2019. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance
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Hi, we regret the inconvenience caused. Please DM us your registered contact details and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. For more information, please visit http://bit.ly/2VadVIq Regards, Team Axis Bank.
My dear sir I am not interested this your policy and please my policy cancel and my amount refund my account

Policy no 59784854
Mob.no. [protected]
Max Life Insurance Customer Care's response, May 9, 2019
Verified Support

Dear Banvari,
Thank you for reaching out to us. We request you to kindly mark an email on
[email protected] having policy numbers in subject line. Do reach out if there's anything else we can help you with.
Regards, Team Max Life Insurance

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    Max Life Insurance - about the agent service