[Resolved]  Max Life Insurance — Autodebit deactivation

Website: www.maxlifeinsurance.com

I am sharing my worst experience with Max Life Insurance.

I have availed Super Term Insurance from Max Life Insurance for the sum of INR 50, 00, 000 (for up to the age of 60). I have activated the auto-debit option from my bank account directly in order to avoid any delay in my premium payments.

Now I am planning to upgrade my Term Insurance period up to the age of 80 (in max life insurance itself). I have sent many requisition emails regarding the surrender of my existing policy. They sent a reply mail to approach a nearby branch office. I have visited the nearby branch office and surrendered my original policy documents along with the surrender form by six months before. But, still, they are declining my request of surrender and continue to debit my premium from my bank account. I approached my bank, they said, it can be done only by the insurance company.

I tried the customer care number of Max life insurance @ [protected] for the deactivation of the auto-debit option.

It was the very worst experience that, for more than five hours, my line was in holding and asked to wait. This is the worst experience in my life. I thought their service will be fine and approachable. But absolutely irritating. Now I have to close my bank account since I don't have any other option to stop this issue.

I warn everyone not to activate the auto-debit option in any of your premium payments since it is unstoppable when you don't want to continue.

S.Mohanasundaram