Max Life Insurance Complaints & Reviews

I have moved to a different country in Jan, 2020 and have been trying to update my address to no avail. Every time I raise a request to update and upload my driving license as proof of address, the request gets rejected without providing any details.

I updated my bonus option from Paid up addition to premium offset in Mar, 2021. Yet I was charged full amount in May, 2021 and 6 months later started receiving emails that there is unclaimed amount in my account.

Eventually, I decided to surrender my policy and since Nov, 2021 raised multiple requests regarding. All my emails to NRI.[protected]@maxlifeinsurance.com about policy surrender go unanswered. The requests raised on the website will be closed after a few days. No one contacted me and my account is still active as of Feb, 2022.

I am fed up with the company. If I cannot get any of these simple things done over a period of 2 years, how can I trust the company to pay me my insurance at maturity when I am 60+ years of age?

My father got a call from a Max Life agent asking why we have not claimed our bonus. She then proceeded to give him a number and asked him to contact a Nandini Sharma. This is when my father brought this to my attention, and we went ahead and made the call. She seemed very legit, and she had so many details. Anyways, she proceeded to tell us what documents were needed and gave instructions on claiming our bonus which the company is giving out. She gives us steps to remove the agent so that there will be no commission charges. She then proceeds with asking to send the documents over what's app, and we can make a payment immediately to start our process. By that time, both o[censored]s, my father and I, were very dubious of this whole scenario. We ended the call and called a friend who is in the same field. Upon her advice, we stopped all contact with this Nandini Sharma, who by the by started calling repeatedly after 5 minutes, when she didn't get the documents. The scam aside, how did she get so many details of my policies? Does Max Life sell our data after we buy their products? Also, reaching out to Max Life Customer Service stating the same, nothing. Uptill now, they are asking me for details and stating their terms of service & security when instead an agent should have reached out on the registered number, which was provided to confirm this concern the very day that mail was seen. And I have not gotten a call from them to date. Calling the toll-free number was pointless. Scamming is rampant nowadays, but when the company itself does nothing that tells a lot!

My Name is Ram Chandra Meena. My E-Quote No. 8666AOAR.

I have bought a term Plan policy on 10th feb 2022 but after payment no reply from max life insurance and no one has even contacted till now.

I tried a lot to contact the Max Life Insurance team through mail, helpline number, and twitter but no respond.

What will be the claim settlement if Max Life Insurance is not helping at the time of buying the policy?

Sir I request you to Cancel my Policy & get me my refund I can't expect my family to trust on max life insurance.

Please resolve the issue

With regards,
Ram Chandra Meena
Ph- [protected]/[protected]

Someone changed the registered email and mobile for my Max Life policy. This was done without my knowledge.

Please do not register with this provider, they have low security standards. Do not put your trust in this company for your worst case scenario planning.

The customer care has no explanation on how this can happen or provide a resolution.

This policy is in the name of my wife Mrs Bharti Mathur. Last two years due to COVID could not pay the premium. During the month of December I got money for my household expense and as ECS was authorised the who was taken away by the you from her AXIS Bank Saket account without any intimation. My wife approached the bank and they will not reimburse as AXIS happens to be your partner putting us to lot of hardship.
Well now I am regularly getting calls from your call center asking for payment of Rs.600, 000/= as premium for years 21 and also 22 which is not due. Further no one is giving information on the status of the policy after withdrawing Rs.300, 000/ in Dec 21. I am sure you cannot keep this money in suspense till you know whether the insured is dead or alive. I am surprised the way you guys flout IRDA norms.
Every day I get a call from[protected] and after attending the call get a message "
"DEAR CUSTOMER, I TRIED REACHING TO YOU COULD NOT CONNECT, CLICK https://bit.ly/2XfAD0K TO PAY THE DUE PREMIUM OF RS.600, 000 FOR MA..."
This is very annoying and humiliating. Further Premiums for 2021 is due which is rs.300, 000/= and calling 22 as due is totally unjustified.
I demand this to be resolved and have the policy up and running within 7 days before I move to IRDA for resolution and file a case for harassment

Dear sir I am Premkumar previously working as max life insurance company 2017 Salem Branch .PF Amount withdrawal for sending already Required documents Filled and attaching pdf files seperately to this mail.([protected]@maxlifeinsurance.com). But not responding and not My PF amount is not process and settled till now sir .Kindly do the needful and settle my PF amount as soon as possible sir . It's emergency requirements sir .Till now I am not getting any mails any process related mails are confirm me .my problem cannot solve please help me in this regards.

Premkumar.
SAL0233
ADM
SALEM

Dear sir/Madam
My name is Kumar Nagarajan from Singapore (NRI), Insurance Application number is[protected] actually December Month I visited to My District Max life insurance company Tamilnadu, Salem branch for take Term Insurance Sum assured is Rs.1crore till 85 years limit pay (10 years premium). The first month premium also paid Medical and video medical also completed all are fit no issues. Suddenly with out no information I received already paid premium.So I called insurance company they said rejected for no graduation degree for NRI customer actually I completed Diploma after HSE(12th std) suddenly shocked they never inform before regarding the graduation.I have already enough salary statement given why denied application in this process I go and do spent 2 days in Max life insurance office please rectify my problem.Thanking you.

Some fake guy call me saying he is max life insurance agent and i made payment with attached payment details

Visited Max life, but there not helping me to track the payment details

Payment id attached in screenshot

I need my money back

Hi,
I had claimed all my fathers max life insurances after his death. After 2 and half years I got a call from max life(claiming to be) on his phone number saying there is a bonus amount of Rs.110545 which is being claimed by an agent. I told that I do not know that agent. So they asked me to get a max life policy (Since I do not have any account with max life) of Rs.20000 and they will transfer the fund including paid installment in 6 months to my account. I paid the installment only after confirming all father's policy details to which I am going to get the benefits. I had also confirmed that I am paying through official max life website. I had submitted the following documents
1.Address Proof
2.ID Proof
3.Passport size photo
4.Cancelled Cheque

My question is how did they get my father's policy details? Is Max life not trusted then? Why is this back door way of asking people for policy?

I will cancel all my policies along with family members if I do not get the right solution for this.

Name of people who called me
1. Anuradha kashyap
2. Nikitha Sharma
3. Sanjay Aggarwal

Agent code in document : 859023

Regards,
KP

From my credit card dated 12.10. In 2019, Rs 15000 was deducted by Max Life Insurance without PIN and OTP. My money was not refunded even after I complained. Please refund my money. Max life policy no[protected]

Date of the incident - 12.10.2019
Max life policy no[protected]
Hdfc bank card no- ****8014
Amount - 15000.00
Mobile no- [protected] and [protected]
Emaii id- satish.[protected]@hotmail.com

I have been a max customer for 8 years and in 2021 Dec my ECS had to be debited which did not happen. I called up the Bangalore Office three times and they started giving me all kinds of reasons - like ECS did not get processed due to Bank holiday, I should go to the Bank and check, I should call their gurgoan office and sort out the issue etc etc.
This essentially means that they lacked accountability and wanted to wash their hands off. IF all customers need to call Gurgoan directly, then why we need Bangalore office. They can close it.
My advice is to think twice before buying insurance policy from companies that do no care for customer issues. Insurance policies are for 10, 20 + years and customer service is very important.

Dear Sir/Madam,
With regards I want to say that My name is Hiteshkumar patel and I was employee of Max life with emp code AHM2072 for the period of Dec 2018 to NOV 2021, I have resigned the job but I was not able to withdraw my Pf amount so need your help.

Regards

HITESH PATEL

Hi,
I am a Maxlife policy holder and I have switched from my annual payment plan to monthly payment plan.
This month I have done my monthly amount of 4601/- through online payment and I have received the message for the amount deduction confirmation.
Again the same week Maxlife has deducted 46523/- from my account even after my monthly payment.

This is not at all acceptable.So please refund my cash 46523/-.
I have already switched to monthly payment and done all the formalities for that from Maxlife office.
Please do some respect to your customer's plans and their cash.
Policy#
[protected]

Sir me apko batana chahta hu ki main max life se preshan ho gya hu inhone pehle mujhe jhut bolke 5 saal wali fd btake 5 policy dedi or ab main jb unhe bhr nhi parha hu ab max wale mere ghr raat ko late late aate h kbhi rat ko 8 bje or kbhi rat ko 9 bje hm in sb se preshan ho gye h kyonki hmari ganv main bejti ho rhi h ki bank wale roj roj ghr kyo aate h sb sochte h ki hm fraud kr rhe h bank walo k sath or loan leke wapis nhi dete isliye meri aapse vinti h ki mujhe sari ye max ki fd bnd krani h or ab koi bhi mere ghr na aaye kyonki ab main or bejti nhi krana chahta is sb main sonipat ka Amit Tyagi bank wala shamil h vo hi ye sb kra ra h mujhe kl bhi bolke gya h ki 2 lakh ki 1 bnd krke 1 lakh ki nyi krdete h ab main inki sikayat krna chahta hu or fd bnd krke mere khaate main paise daal do

I have been sold a policy for 15 years and policy term is 25 years and after paying premium of 15 years I will get cash back after reading policy documents but the agent told me to pay premium for 3 years and after that I can get cash back but this was totally misselling kindly help me to refund my premium of Rs 100000 paid for 2 years as I am in urgent need of funds

Dear Sir /Madam,
My name is Kuldeep Mandal.
I worked in Max life insurance from 04/01/2021 to 3/07/2021 my employee code is RPR1203.
I submitted pf withdrawal form in max life pf department but fund not credit in my account.
Kindly check

I am a client of Max New Life.
I surrendered my policy but did not get my money back. Every time, send them an email, a new ticket is opened. No resolution yet.
Too much paperwork to submit a claim and surrender policy.
Folks stay away from FRAUD COMPANY MAX NEW LIFE

I want to withdraw my pf amount please guide me the same

Dear team
My pan card reflacting POSP Liscienc plase cancel this Liscienc pan number DJOPB1481A

Hello sir myself vijay pal i have an policy in max life insurance company an my father have also a policy
my father was expired on 18/9/21
after few days i go to the offiice to change ownership
after few days my request was denied due to a succesion certificate
i go to the court to make that certificate
iwhen i reached court i came to know that it cost me 50000 and a time period of 6 month
i am working on a pharmacy and my salary was 12000
i told max life company many times that i am not able to make taht certificate
they was denied
my request to you is plz complaint for max life
very bad company
life insured was me in that policy
i have also apolicy in max life
its have been 60 days they was not replying
i do emails personal visit
twiiter chat
but i cannot able to solve my issue
plz help me
[protected]