Max Life Insurance Complaints & Reviews

Hello Max Life Insurance,


I am doing follow ups on above policies from last 2 years for any possible solution but not able to get any answer from any medium. I raised my queries to axishelpdesk and maxlifeinsurance customer portal multiple times but i have never received any answer about my policies. Your customer portal is now not available for logging queries which was available before. Manager.Services account is also handled by dumb persons and they write scripted answers instead of going through in detail.


I bought policies from axis bank in 2012 and understood the same from bank executive. I was given promise that if you pay minimum 3 premiums up to 3 year then i can exit the policies and can get back the money without quoting any surrender percentages or deductions at that time. After paying for 3 terms I never thought to discontinue this. However i moved to out of country from 2016 and then decided to stop all investments here including policies. After contacting axishelpdesk and customer portal multiple times I came to know that there is something called surrender value and i will loose big amount of money if i close them after 3 years.

I asked at both the places multiple times that i do not want to loose my capital money which was invested and at least get them back even if i need to pay some more premiums. However i came to know that even if i pay whatever number of premiums i will never get my premiums 100% back any time. This is something never communicated and it was totally against whatever was promised. When anyone sells a policy why they are hiding such an important thing in verbal communication.

I had 2 policies one was partner plus[protected] and another was moneyback[protected]. I also asked if i can switch all premiums of Partner plus in to moneyback then also i can continue in moneyback. Moneyback is only up to 11 years and i can get money after 11 years rather than 75 years in partner plus. However they told this is also not possible to do.

I contacted nearest Max Office in Ahmedabad and they proposed to surrender the current both policies and offered a new policy Monthly Income Advantage plus. I can also go for any new policy if i get back these premium values or if they convert existing premiums against new policy. However they also said you will only get something around 2, 24, 000 instead of 4, 00, 000 premiums which i paid for four years.


Resolve my issues at the earliest to get all paid premiums back. I do not want any benefits attached to it.

Dear sir/mam
Kindly delete my pan no aoxpp0045f from irda portal as my advisor 461418 from max life insurance is already terminated on 15 september 2014. Kindly delete the pan asap. My licence 5221997. Now i want to join tata aia life insurance company. Regisyered my complaint in so many platform like irda complaint and others also but no respond. Kindly do needful to recrify the solution. I complaint to max life insurance also but they are replyint it done by irda only. We cant help you. So kindly delete the pan from irda portal. Thanking you.

Regards
Alka pandey
M-[protected]
M[protected]*

Sir i have taken a maxlife insurance in ulip plan on 13 0ct 2017 and the premimum is 50000 per anum and the policy no is[protected]. Sir i got a call from maxlife regarding payment and i also confirmed from maxlife customer support regarding delay in payment. Then it was told me that your plan is market based plan so total you will get 90 days grace period to pay your premimum. Sir my payment was in ecs mode from my saving acount yes bank but i am not able to pay through ecs so i give request to maxlife on 21 nov to close ecs and its in pending mode i got a msg and call that it will processes with in 11 days and 01 dec without giving me msg and intimation 50000 amount hasd been deducted from my yes bank acount while the money i have deposited in yes bank was immediate nature of requirement since 01 dec a lot of complain i have given to maxlie through call on[protected] and through mail service. [protected]@maxlifeinsurance.com. Also mail to nodal officer nodal. [protected]@maxlifeinsurance.com but there are no any solution till date and i urgently need of money sir my ecs due date was 16 oct and that hads been bounce and i paid chargrs for that from my saving acount. And once it bounce again and again it should not be there so please take action acording that thank you kush kumar [protected] [protected]

This is to inform you that my name is Mahadeb Bhandari, I have taken a policy, policy no.[protected] on 15.03.2017, maturity sum assured is 3, 87, 401.00 maturity date is 15.03.2042, under one of your agent name Reshma Parvin, she has taken all my documents and she has also take 2 premium payment from us, but after that she is unavailable, many times I have tried to reach her but everything goes invain. Looking forward to your answer, weather I will get back my premium amount which is been already given to that lady or not, if I can get back then please guide me.

Hi team,
I have tried to do payment online using hdfc netbanking. Soon after the banks website it said "redirecting" but after that it showed there was some error and payment was not processed in your website but money was deducted from my bank account
I did not get any acknowledgement of this matter or the reference number for this (Ideally for every transaction there should be reference number provided to customer, but here it doesn't happen like that)
Is there anyone who can solve this case?

I almost paid 2, 48, 000 to Max life insurance .Now they are giving surrender value 1, 28000 app.Even I was agent in Max life insurance.they never give full information to their agents also.their commitment is fake.never buy any policy with Max.They are cheaters.

Samarpan mehta
Policy no.
[protected]
[protected]

Want to know the surrender policy balance amount.. It is more than delay. Now i am 70 years. I want the total amount of premium paid by me through axis bank up to july 2016 the detail calculation and the bonus amount. You are given very meager amount. This is not satisfaction to me. If not proper reply i will complaint the matter to the irdai. And against axis bank as acting your agent. I am very sorry.

Hi,
I feel very dispointed with your service. Your emplyoees are not trust worthy. They just misguided my parents abt policy. Ur employee said this is mediclaim policy for all ur health problem. But later on we found this policy is only applicable for cancer. Which is shocking for us. My mother has knee problem and she did for knee replacement. She also asked ur employee that this policy is also claim for this knee surgery n he said yes. Now they are saying it's not our fault. We trust you that's why we are doing policies with you. Now i want my money back. Or other wise convert it in other policy.

My father mr sunil kumar pandey bought a policy (Policy no.[protected] and had assigned me as nominee. Unfortunately in august 2015 he was diagnosed with brain tumor iv stage and was treated with radiotherapy and chemotherapy followed by surgery and managed to survive 10 months after diagnosis. He was bed ridden for last 6 months completely unconscious, not able to coordinate any movement. At last he died on 10th june 2016 fighting the disease. One day later, after his cremation next morning we received a message from max ny life insurance co that a request for nominee change and partial surrender of the policy has been processed, since we hadn't put such request how was that possible and we were in shock. We started investigating on our own and found out on 2nd half of 9th jun somebody has tried to forged signature of my father. Since then we have been visiting vasant vihar police station and max office, but nobody has taken any action and the amount insured has been also processed. So now what choice do we have. I want to sue this company and make them compensate for this fraudulent.

Hi i taken policy in max life insurance adm name vanitha agent name andand kumar he ask policy in insurance ur child plan 10000 give detail about correction in policy he take all the documents in my hand check leap also but my account is depeteted 30000 amount why you take my amount 30000 i ask my promotion my target udont worry i return ur money after 1year include bonus but after one not return my money fully cheating me frauds me pls let me solution for my problem.

Sir.. This to bring to ur kind notice that i have surrendered my policy[protected]. But to my amazement the confirming mail which i received from ur end mentions the date of credit of the amount on 5th feb 2013.. Although thepolicy was started on 5th feb 2018.. Which i believe is wrong. Moreover.. The amount which is to be credited is also mentioned wrongly.. As perur information brochure once the policy is surrendered.. The surrender amount after deduction of charges is transferred to discontinuation policy fund.. Which guarantees a minimum 4 percent return... The amount which u have mentioned as credit value is much less than that. Also where do i view my surrendered policy... As when i enter the policy no.. No information regarding the same is visible. Kindly help.
Aparna

Dear sir,

I got two phone calls for agent code elimination process from max life insurance company ([protected]) and from gbic official/fraudster ([protected]). Both caller informed as calling from delhi.
The first person citing himself as max life insurance company official keep explaining that max life insurance company has declared bonus which can be credited to me if agent code is removed. My agent has claimed his...

Dear sir, i have been getting calls from this number for deactivating agent and agent code. They told me that this is the call form office and told me every detail of my policy including my pan number. They told me that there is a bonus due and if i complaint then i'll get that bonus. Called name is sonia agarwal[protected].
Please guide me and also i want to know that how they know all the details.
Thanks

Similar to other complaints posted in this group, I have also received continuous calls from GBIC relating to my insurance policy with MaxLife. I do not understand how the policy information gets leaked to others. This is a serious issue and I hope MaxLife shall address this asap.
My experience started a couple of days ago when a lady by name Aditi Pal ([protected]) called me stating that a huge portion of my policy benefit is going...

Policybazaar ke executive ravi gupta ki mere pass term insurance karwane k liye kai calls mob no [protected]se aaiyi thi. Unhone maxlife ke term insurence krwane k liye ghar par medical checkup ke liye kaha tha. Iske baad mene ₹ 37524/- ka payment kar diya uske baad meri policy no.[protected]kar di gai. Uske baad medical checkup ke liye phone aaya, jisme kaha gaya ki apko hospital jaana padega. Me galat jankari milne ke karan apki policy ni karwana chahta hu, kripya karke meri policy wapis karen aur policybazar ke executive ravi gupta ke khilaf karvahi karen. Dhanyavad.

A person who named (Rakesh m. Gogulwar) & he bought max life policy on april 2015 and he died on 06/04/2018. So,
Nominee: sujata r. Gogulwar get the death claim amount rs.3, 00, 000 and death bonus not get rs. 38790/-. (Pending)
Complaint no. Dricg0909 and file no. 87907907. So, i hope on this complaint
Required action will taken and direction given to max life insurance authority.
Complainer's mobile no. [protected]

My name is mrs. Jayshree rajendrabhai shah. My age is 55 years. I have a policy in max newyork life surat adajan branch my policy no. Is[protected] as on policy status is lapsed. I was cheated by your company employee binita mehta & rohan vadiwala they have said me that you have enough balance as bonus to partial withdraw so i have withdraw three times but today my policy is lapsed and in this age who will gave me policy. I was cheated by your employee and it was their duty to guide me well and both employees are not receiving my call and not responding me. Kindly take action against this employees. Is there any option to continue my policy.

I am vist max life insorance office kuk 20/04/2018 ko muj ko time dey gay ke app 23/04/2018 ko aa jana app ke police cancel ho jay ge 23/04/2018 ko cancl ka form fil kar wa ley but abi takk mere payment nahi aii jab manny helpline la bat ke to on lgo na mana kar dey ke app ke police cancel nahi ho sakte ab es ma mere kay galti ha galte t office walo ke ha muj ko mere payment 37000 rupy refand kara do

Is in ref to one of my policy. Policy no.[protected]
This policy is by the name of my mother late mrs ranjana dayal and i am the nominee on his policy.
1) i have applied for death claim for the same on 28 aug by going to your noida office and cheque is been issued against it by the name of nikita cheque no 847445 of rs 114590.64.
2) i have presented all the required documents for neft in my account with all the id proof bank details and all the other required documents still the neft was not done and cheque was issued under incomplete name.
3) i have presented the cheque in the bank for clearance for 10/09/2018 but it was returned to me as the name on the cheque was incomplete as mentioned above.
4) on oct 9 2018 i have returned the cheque and provided the required document again for neft request in your noida office.

Since then i have been waiting and calling your on toll free no. And asking about status of this claim but i not getting any updates on this.

I would request you to resolve the issue and clear my claim asap.

Since 2 days i am getting calls for proving neft details and to send email from registered email adress.
The policy is of mother and i am the nominee i can only mail from my email not my mothers. Its a death claim and i dont have access to my mothers registered email.

Nikita bhatnagar
[protected]

Respected sir,

I amitabh agrawal given the exam through max life insurance co. Ltd, kuber complex rathyatra varanasi as a advisor in 2012. My agency no and the date of termination of my code 2015. My pan no accpa2628q

Now i am getting trouble in the license from lic varanasi.

So, i requesting you to please remove my name from irda. So i can work with lic of india. I hope you will accept my request and short out aasp.

Applicant information

Amitabh agrawal
Pan no. Accpa2628q
Date of birth 18/07/1974
Urn
License no.
Insurar name max life insurance

I hope you will revert back aasp.

Thanking you
Your's truly
Amitabh agrawal
D59/235 kdm lane no. 11
Nirala nagar
Shivpurwa varanasi
[protected]@rediffmail.com