[Resolved]  Max Life Insurance — complaint regarding mis-selling max life fast track super policy by axis bank staff

Address:

Gurugram Haryana

To
The Manager
Max Life Insurance

Subject : Mis-selling max life insurance policy by Axis Bank Staff.

Respected Sir/Mam
I am Khushboo Singh having bank account with Axis Bank branch Sigra Varanasi (Policy registered with my bank Account). I had bought a max life insurance fast track super policy through Axis bank of Rs.550000 which was divided in 2 policy one is Policy no.[protected] of Rs.250000 & another one is Policy No.[protected] of Rs.300000 in the year 2019. The Axis Bank Staff Mr. Awdesh Sharma & Mr. Brij Pandey told me that I have to pay once for 5years in this policy it's Single Pay policy that I have to not pay every year in this policy so they asked me to pay large amount in this policy and have profit after 5years. But the time I received my policy documents in which it mentioned its Regular pay policy at the same time I had contact them regarding it then they told me mam don't worry they mentioned it in document but our max life insurance operation manager Name Mr. Brij Pandey will update it to single pay policy from their end. And one more incident happened with this policy the time I took this policy on daily bases I used to receive messages on my mentioned contact number in my policy documents about daily NAV and all but after some months message service stopped then again I contact Mr. Awdesh Sharma about it he said max life insurance company stopped message service but the time came for 2nd year premium payment suddenly I receive message but not on my number which was mentioned with my max life policy that is [protected]... I received message on my mother's number [protected] which is nowhere in my policy even my mother is not nominee holder or she is not at all related with my policy anywhere, Now I also came to know about mis-selling and cheating done with me in my policy by Axis Bank staff to full-fill their target. Between all this I raised complaint against mis-selling calling max life insurance customer care service and they helped me with grievance no.3929625 and they e-mail me that " Your concern and the reference number assigned to your grievance is 3929625 and Our grievance redressal officer Pallavi Khurana is investigating into the same'' but till today I didn't received any information about my complain. And I visited to max life insurance office 5th floor Varanasi Trade Center M.A. Road there I submitted hand written complaint letter with signature from there also I didn't received any solution.
This is totally unfair and unethical thing happened to me by Axis Bank. only because of mis-selling by the Axis Bank Staff after all this I ll never trust Axis bank. Once I invested large amount in this policy now I don't have that much amount to pay every year to complete regular premium.
So, I request you to take a strict action against Axis Bank Sigra Varanasi and stop them to misguide any customer.
I have one humble request to maxlife insurance company to convert my policy into Single Pay instead of Regular Pay policy type. Please consider my request. So, Please help me out in this matter as I am highly disturbed due to this.

Thanking You
Khushboo Singh
[protected] contact no.