[Resolved] Max Life Insurance — Fake Call
Bobosu babu v on Mar 3, 2017
I am got Two phone calls to remove agent code deactivation process from my max life insurance policy[protected] to stop sending bonus and commission to agent. Asked me to fill application and forward other relevant documents, and asked me to confirm availability in hometown for collecting the following documents like:
3.Passport size photo
The caller saying that this year company has gain growth of Rs.18000C, so that company has decided to declaring the bonus value of Rs.1, 02, 000/- to policy holder,
For that the policy holders have to create one dummy policy to deactivate the Agent code, and then the bonus amount will be credit to you directly to policy holder.
The caller asked me to pay 1, 00, 000 it’s refundable and said will remove agent code from my policy. The 1ST caller said her name was Arti Sharma Mobile Number: [protected] and 2nd Caller Said and her phone Nandini Sharma Mobile Number [protected]
For trusting them on discussion they are confirming the policy number, second confirming that Date of Birth.
I am replied her i will go to the branch and then i will submit the documents, But they are ignored me to go branch and i got a doubt, and immediately I am recorded the call too.
1.How the concern per got my contact details ?
2.How the per got policy number ?
3.How they know the policy holder’s Date of Birth details?
In the above is for your information and provide me necessary guidance in this regards.
Complaint marked as Resolved Apr 15, 2017
[Mar 03, 2017] Max Life Insurance customer support has been notified about the posted complaint.
Verified SupportMax Life Insurance Customer Care's response, Mar 06, 2017
Dear Bosu, we apologize for the inconvenience you have faced. Our customer representative has spoken to you. We are investigating the details of your concern and will get in touch with a resolution shortly. In future you can reach max life directly on email@example.com.Regards, Max Life Insurance.
Verified SupportMax Life Insurance Customer Care's response, Mar 14, 2017
Dear Bosu, Our customer representative has investigated your concerns and found it to be a case of spurious calling. We would suggest you to immediately lodge a police complaint in this regard. Max Life Insurance will lend all the possible support required by the authorities to nab the culprits behind it. In future you can reach max life directly on firstname.lastname@example.org.Regards, Max Life Insurance.
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