[Resolved] Max Life Insurance — fraud calls??

1 Review
F-314,Jal Vayu Towers, sector-56, Gurugram, Haryana, India
 saroj jhijaria on Jun 17, 2019
I am a life insurance policy holdet with your company. Giving you two numbers who called me to claim my bonusamounting to 97K+ which would otherwise be claimed by the agent. I spoke to customer care executives twice before doing any transactions. They wanted me to deposit INR 25700/ of which. 25k would be returned along with the bonus. When I refused, the woman sounded annoyed. On asking office address, she gave Fair Valley, phase 4, DLF 11 and 12 flour. The telephone no in question are Anamika [protected] (listed name Chetan Sharma), Sachin Sharma-[protected]. He is supposed to be from accounts department. I told them Max life has always transferred the money they owe to my bank directly. Please look into the matter
Saroj Jhijaria
Complaint marked as Resolved Jul 26, 2019

Complaint Status

[Jun 18, 2019] Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Max Life Insurance Customer Care's response, Jun 19, 2019
Dear Saroj,
We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it.
Team Max Life Insurance
Verified Support
Max Life Insurance Customer Care's response, Jun 25, 2019
Dear Saroj,
We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited email made by unscrupulous elements in the name of Max Life Insurance. We reassure you that privacy of your policy data is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality of our policyholders’ information. However, information from various sources is being constructed and made to sound as authentic as possible by these fraudsters to scam customers. These fraudsters usually operate in well-organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. We are glad that you are not lured by call from fraudsters offering you discounts on premium or promising you opportunities to cash-in on agent’s commission/ unpaid gains/ bonus on your policy etc. We request you to lodge a police complaint against such suspected fraudsters immediately and ensure stern action against them, with a copy marked to us. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance
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    Max Life Insurance - fraud calls??