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[Resolved]  Max Life Insurance — fraud carried out by max life insurance

Dear all,

Hope you doing good!

Kindly note, our family is having four Insurance policies with Max Life, out of which one of the policy premium was due on 11th March. This policy number[protected] was called upon by Mr Rajeev (Mobile # [protected]) on 8th March'18 as Max Life insurance advisor and he was having each & every detail related to my policy, which is actually supposed to be supreme confidential. He told me that there was a 10% coupon code AU000497, applicable for only next 45 minutes and can be given as discount if paid directly to Max Life. I became sure about his identity because all of the details shared by him around my policy were absolutely correct, which was supposed to be with Max life only. I paid total premium of Rs 46805.90 via IMPS at the same time on 8th March'18:

TO:
Destination Account No. - [protected]
IFSC CODE - FDRL0001340
Bank Name - FEDERAL BANK
Branch Address – Federal Towers, Gautam Buddha Nagar, Sector22, Uttar Pradesh, Noida

FROM:
Source Account No.[protected]
Bank Name - ICICI BANK
Branch Address - Guruharkishan Nagar, New Delhi

Also, to note the net transfer via IMPS was done in the name of - MAXLIFE followed by my policy # i.e. MAXLIFE[protected].

My father then inquired about the discount from Max Life customer support but they declined any such offer, which added on to our suspicion. We then went to MAX LIFE office in sector 18, Gurgaon where the Max Life advisor Rajeev was claiming to be calling from, but it was validated they haven't received the premium payment. Max Life executive validated that the fraud has happened but they can't do anything, which is completely unacceptable.

Most importantly, I got an email from Max Life Insurance on 13th March with a confirmation receipt of my policy premium that premium has been received; refer the attachment. However, they aren't acknowledging that even. I also heard on their Max Life IVR #[protected] that my policy payment has been received. It seems to be a big scam all together.

Hence, I would like to request your good self in helping me out to get my refund back and taking strict action against Max Life employee who liaised with the culprits as this entire fiasco would not have had occurred if due diligence with regards to my policy was carried out from their end in keeping the information Confidential.

Awaiting a positive response from your side.

Thanks
-Posted by Varun Jhanji (elder brother) on behalf of Tarun Jhanji

fraud carried out by max life insurance
Complaint marked as Resolved Apr 21, 2018

Complaint Status


[Mar 15, 2018] Max Life Insurance customer support has been notified about the posted complaint.
Verified Support
Max Life Insurance Customer Care's response Mar 15, 2018
Dear Varun, The inconvenience caused is deeply regretted. Our customer representative will get in touch with you shortly to resolve your concerns.

Regards,
Max Life Insurance.
Verified Support
Max Life Insurance Customer Care's response Mar 21, 2018
Dear Varun, Our customer representative has mailed you to inform that that the call you received was not from Max Life Insurance. It appears to be an unsolicited call made by unscrupulous elements in the name of Max Life Insurance. Please don’t fall prey to such fraudent offers and let us know the details of any sich case that you might see so that we can investigate the matter and take proper action against the culprits.

Regards,
Max Life Insurance
Updated by Varun Jhanji Apr 21, 2018
How come the complaint is resolved. I haven’t got my amount reimbursed yet. It was all the fault of Max life insurance company that they leaked my insurance confidential information responsible for this fraud to happen. Kindly REOPEN THIS CASE TO PROVIDE RESOLUTION TO IT.
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