[Resolved] Max Life Insurance — Fraud carried out on self by Max Life Insurance
Please note, I am having two policies with Max Life ( Policies No.'s[protected] &[protected] and was called upon by Miss Sonia Sharma ( Mobile No. - [protected] ) on 9th and 10th February 2017 as Max Life insurance advisor and she was having each every details related to both my policies which are actually supposed to be confidential. She told me that there was a 10% Agent Code which was applied on my premium and can be given as discount if payed directly to Max Life. I became sure about her identity as my policy's soft copy was also forwarded by her which was Supposed to be with Max life only.
I payed total premium of Rs 182768 in two instalment of Rs 91, 384 each on 14th February 2017, to
Account No. - [protected]
IFSC CODE - SBHY0021276
Bank Name - State Bank of Hyderabad
Branch Address -Vikash Puri, Delhi
After doing the NEFT TRANSFER IN THE NAME OF - MAX LIFE[protected]
Which was my policy number.I received NEFT and Medical Decleration Form from Max life which was filled by self and and mailed back to them.
Few days later, I started getting mails from Max life regarding non-payment of my premium which added on to my suspicion as I had not received my premium receipt. I immediately contacted max life insurance and passed on each and details related to the incident and received their resolution on 11th March 2017 stating that it is entirely my mistake.
Hence, I would like to request your good self in helping me out to get my refund back and taking strict action against Max Life employee who liaised with the culprits as this entire fiasco would not have had occurred if due diligence with regards to my policy was carried out from their end in keeping the information Confidential.
Awaiting a positive response from your side.
Thanks and Best Regards,
Capt. Vinayak Chaturvedi
Complaint marked as Resolved 2017-04-20 00:40:47
Special attention was paid by their nodal officer
[Mar 16, 2017] Max Life Insurance customer support has been notified about the posted complaint.
Verified SupportMax Life Insurance Customer Care's response Mar 17, 2017
Dear Vinayak, We apologize for the inconvinience you have faced. Our customer representative has spoken to you. As discussed, we have received your documents which are under investigation. We will take 2-3 days, to provide a resoliution to you. In future you can reach max life directly on [protected]@maxlifeinsurance.com. Regards, Max Life Insurance.
Verified SupportMax Life Insurance Customer Care's response Mar 23, 2017
Dear Vinayak, We will be transferring the amount paid by you to your respective policies. An approval for the same has been taken and the details regarding the same will be shared soon with you in email. In future you can reach max life directly on [protected]@maxlifeinsurance.com. Regards, Max Life Insurance.
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