[Resolved] Max Life Insurance — fraud - data stolen from max life being used for stealing money

[Resolved] Max Life Insurance — fraud - data stolen from max life being used for stealing money

I inderpalsingh83 from Delhi, Delhi

Sir I am a 100% handicapped person in new delhi. I had to pay yearly premium for my policy no.[protected] with maxlife insurance. I received call from arti bhalla mob [protected] and then from mamta mob [protected] that as the insurance agent is not contacting me, they will deduct and will give 10% cashback and so i have to pay rs 68097 instead of rs 75000 as premium. When i asked them the details regarding my policy along with my date of birth, they had all the information. Therefore i trusted them and i transferred rs 68097 through neft from sbi hari nagar a/c [protected] on 1st may 2019 to canara bank, mall rd kanpur a/c[protected]. I have come to know from maxlife that it is a fraud account. Therefore investigate how did my policy details were stolen from max life and return my hard earned money back. Thanking you Mohinder pal singh [protected] Was this information helpful? No (0) Yes (0)
Jun 23, 2019 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support May 16, 2019 Max Life Insurance Customer Care's response Dear Mohinder, We are very sorry about the inconvenience caused to you, and will help with its resolution. Thank you for sharing your policy number. Our customer service team will reach out to you shortly to help understand the issue in detail and resolve it. Regards, Team Max Life Insurance Verified Support May 23, 2019 Max Life Insurance Customer Care's response Dear Mohinder, We confirm that this call was not from Max Life Insurance. It appears to be an unsolicited call made by unscrupulous elements in the name of Max Life Insurance. The payment remitted was not made to Max Life Insurance but to a third party who in no way is related to Max Life Insurance. We request you to kindly: 1. Take up the matter with the beneficiary bank immediately (format emailed) to pursue reversal of money if possible 2. Take up the matter with your own bank immediately (format enclosed) to pursue reversal of money if possible 3. Lodge a written police complaint (format emailed) Please send us a copy of the above. We would like to reassure you that your data privacy is o[censored]tmost importance to us. We have robust controls and Information Security framework to maintain the confidentiality our policyholders’ information. However, information is being constructed from various sources to sound as authentic as possible by these fraudsters, to scam customers. These fraudsters usually operate in well organized cartels and pose a threat to customers across financial services industry as notified in recent press articles. To ensure our customers are made aware of such fraudulent activities, we have been regularly advising our policyholders through our various communications. Also, the same has been communicated to you on your registered email id. Do reach out if there's anything else we can help you with. Regards, Team Max Life Insurance May 23, 2019 Updated by inderpalsingh83 Dear Team Your response is highly discomforting. The fact is data has been stolen from your organization but rather than accepting it and taking some stern action, you are putting the responsibility of the same to the customer. This is not a new case and there are multiple case reported against Max on this platform itself. Some cases are more than two year old. What action has your organization taken to catch the fraudsters? It seems you are hand in glove with these fraudsters and selling client data to them. Otherwise there is no way anyone can get all these details about someone.There is definitely someone involved from your organization. I will do what I can with the best of my ability but please launch internal investigation and police complaint regarding the same and reimburse my hard earned money. Also return all the earlier premiums paid with interest. I do not want to maintain any relationship with an organization who is leaking confidential customer data.
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