[Resolved] Max Life Insurance — Max Life Life Gain Plus 20 Participating Plan
I was advised by an Axis Bank employee, who came along with the Max Insurance person, with a plea to invest in the above policy. The Agent Code 453355. They said that the lock-in period will be for 5 years and the 6th year I will be able to close with interest and bonus received on the same. Since I was not receiving statements I called the Max Insurance help-line and it was a shock to me. The executive said I will have to pay for 6 years and the amount will be locked for 20 years including the 6 years. I asked them if I have the option of closing this Policy they said that I will receive only 30% of the Premium amount. I am not looking for the interest or bonus, but I request for the actual premium that I have paid. Please help me sort out this matter as I am a single parent wrestling with 3 kids and I do not earn a high salary as well.
Regards: Wilma Fernandes
Complaint marked as Resolved Mar 2, 2017
[Jan 20, 2017] Max Life Insurance customer support has been notified about the posted complaint.
Verified SupportMax Life Insurance Customer Care's response Jan 23, 2017
Dear Marceline, we apologize for the inconvenience you have faced. Our customer tried contacting you on the number in our records, but the number is not available. We would request you to please share an alternate number and a suitable time so that our customer representative can connect with you at the earliest to understand your concerns in greater detail. Incase you need any further information kindly write to us at [protected]@maxlifeinsurance.com and mention ticket no 17836138 in all future communication on the subject.
Max Life Insurance.
Verified SupportMax Life Insurance Customer Care's response Jan 30, 2017
Dear Marceline, our team is investigating the concern in detail and would require some more time before we can come back to you with a resolution. We will be able to update you shortly on your case. Should you need any further information, please write to [protected]@maxlifeinsurance.com and mention ticket no 17836138.
Max Life Insurance
[Resolved] Max Life Insurance - insurance policy 1
[Resolved] Max Life Insurance - max term insurance policy 2
[Resolved] Max Life Insurance - payment of premium 2
[Resolved] Max Life Insurance - fake calls