[Resolved] Max Life Insurance — Max Life Life Gain Plus 20 Yr 6 Pay | |||
Dear CEO, Max Life, It's Stella here. my complain starts from 2015. from the beginning i never opted for auto debit. but every time your company forces for auto debit. the main complain is about my premium paid for the year 2015. due to my family situation i could not pay my premium for 2015. but paid the same in January 2016 through Sathyamangalam Axis bank. paid through cheque. it was accepted and i continued my premium payment for 2017. but i got a cheque back for 1, 82, *** without information. it shows my policy was discontinued with out reason after paying all my premiums. and again they asked me to pay 1, 96, 906. that amount also i have paid with medicals completed. it was in January 2017. again i got a mail for due amount 2864.47 with out any reason. that also i paid. but till now my policy is showing as lapsed. why you make your customers mad. when they come and ask for policies even if we don't want, just for attaining their target. after that you make us slaves and treat like dogs. i called the customer service many times but no one solves this problem. even today my policy shows lapsed. who is ultimately responsible. Was this information helpful? | |||
May 29, 2017 Complaint marked as Resolved Max Life Insurance customer support has been notified about the posted complaint. Verified Support Apr 21, 2017 Max Life Insurance Customer Care's response Dear Stella, We apologize for the inconvenience caused to you. Our customer representative tried connecting with you, but your number was not available. Kindly share a suitable time and an alternate number for us to reach you. Meanwhile we have already started investigating the matter. In future you can reach max life directly on [protected]@maxlifeinsurance.com and mention ticket number 18045018 in the subject line of all the emails regarding this. Regards, Max Life Insurance.
Verified Support Apr 28, 2017 Max Life Insurance Customer Care's response Dear Stella, Our customer representative is in the process of reinstating your policy and will update out the same to you at the earliest. In future you can reach max life directly on [protected]@maxlifeinsurance.com and mention ticket number 18045018 in the subject line of all the emails regarding this. Regards, Max Life Insurance.
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