[Resolved] Maxbhi / Elcotek Telecom — Delivery

nikkireddymok

from Chirala, Andhra Pradesh

Address:	New Delhi, Delhi, 500068
Website:	www.maxbhi.com

This is nikhil i have ordered ipad mini touch, power button, tool kit and anntna
but u have delivered only tool kit wherer all other orders have cancled ihave reordered i warn u to deliver those product or refund my money to my paytm account or bank account.and do u know who iam DCP ican cancle u r licence.
are u palying games with the people u bleddy i am ordering since 1 month.
u r nor shiping it or refunding muy money. this is strong warning. i want a replay
and i want to speak with u r chairman or head.
dont play with us see what will happen.
u maxbhi ####.remember iam DCP( Deputy Commissioner of Police)
my email [protected]@gmail.com
my mobile number [protected]
my dcp office number [protected]

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Feb 13, 2017

Complaint marked as Resolved

Maxbhi / Elcotek Telecom customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2017

Maxbhi / Elcotek Telecom Customer Care's response Dear Mr. Alugubelly Nikhil Reddy Sir, , , , , , , , First of all i am really very sorry and apologize for all the inconveniences caused to you regarding your order with Maxbhi.com. As i can your orders with maxbhi.com. Sir, please let me inform you that we are an eCommerce company based on supplies from our vendors. In our business model, we try to arrange those products to customers which are very hard to find and usually not available on the internet. We depend on stock;s from our vendors for these products. The vendors which really do not know anything about maintaining inventory and are the real retailers supporting the masses of our mobile phone repair industry. As and when you order, we try with all our vendors and try to source the product. Sometimes, we even spend hours of phone calls and visits to our vendors warehouse to try to find your product. Means with your every order we spend money trying to source it. And at the end i[censored]n-luckily in few cases when we end up with no product, then we have no other option rather to refund you in full amount. Now you can imagine if you ordered same product for 5 times and we tried to look for that product and still end up without it, then who is the one with the real loss. About your 2nd complain about refund of your amount, we have a very simple process enabling you to do so in few clicks on 1 call or 1 support cheat. Means either you can login to your account and request for refund to bank, or you can call us and request refund to bank, or you can easily use our chat support and request to refund to bank. Also you can write an email to [protected]@maxbhi.com and ask for your refund. You could have easily done that rather than choosing the longer route.As your one order is in Under Process so kindly wait for some the final status and let us know if there is anything else we can help you with. Also i would request you to please mark the issue resolved at https://www.consumercomplaints.in so that other users can get to know the actual process regarding the same.