[Resolved]  Mcdonald's India — I'm complaing about staff bad behaviour and service

Address:

East Point Mall, Shop No.02 Ground Floor, Shop No.2 First Floor, SG Barve Marg, Nehru Nagar, Kurla, Mumbai, Maharashtra 400024

It was 20 April 2023 9:00 am I order McAloo tikki regular meal and I order from the digital screen of McDonald's which is provided by then while ordering my meal I wasn't knowing that I can customise my coke without ice there itself and no staff was there at order counter to ask them but after ordering I went near their kitchen area to tell I don't want ice there was no one except one guy in mcd t-shirt I told him that I don't want ice he told me okay but as my order came there was one lady which serve me and in my meal the coke was having ice I told her that can you please make it without ice because I don't want it I told that guy also, so she said he is not from my crew and if you wanted without ice you must customise while ordering why did you order with ice now it will waste the ice I told her that I wasn't knowing that it has any option like that so she said it has the option come I show you and she then thought me but which was no need you can't treat your coustomer like that n i already informed that guy who is wearing McD tshirt n he told me okay then . She was like if you do not want this you should tell me before serving I told her about that guy n she was like no he is not from my crew then who is he. Okay leave this all what about straw I asked her about straw she is saying we don't provide straw it is given only while parcel and delivery time, what sense it means you show in thumbnail coke with straw and you don't serve it how and few days already I came here at that time the lady was different she gave me straw at that time it was available for all and now it is not provided how ? Also she says it is from 1 and half month that they don't provide straw and few days back they served me with straw how ? I don't know but it disturbed me because being such polite staff behave like this it means they don't care of any coustomer eat or do anything we don't need you, you need us, what kind of attitude. Unsatisfied because of behaviour. I don't want the apologies I want to take action against this morning staff there is no manager no one only one guy n one lady which is also do ordering counter and kitchen. Don't no what kind of system. I love McD food I eat alot from McD from so many places i vist but no one treated like this.