Mebelkart — delay in delivery without any response

I have ordered some furniture products from mebelkart after taking their approval for shipping to my pin code on 04.02.15. As the order does not have COD facility for my pin code I paid the amount in full. The products are shipped on 17.02.15 and the shipment was kept in the BAHARAGORA IN local fedex facility due to some improper paperworks since 21.02.15 . I got a mail from mebelkart on 23.02.15 asking for my ID proof which was given back through mail by 24.02.15. But till now no significant development is observed and the shipment is still in the same location as on today.