Mebelkart — Not receiving an order or refund of money

Address:	Khordha, Odisha, 751015
Website:	www.mebelkart.com/contact-us?id_cms=6

I have ordered the product "felch compressed wood wall shelf (Black)" was showing and now marked awaiting shipment by the seller. The order details for #[protected] placed on[protected]:49:55 this is to inform you that following items order no. #[protected] hasbeen not yet received. The item is expected to be dispatched latest by mon, 13th jun.

But till date i have not received the item. Pl check what happened. Pl take action or refund my money. This was my complain.

And i was answered from"mebelkart care
11/1/16
Reply
To me
If it is regarding refunds :

Dear customer,

Mebelkart.com is a internet property owned by"getit furniture private limited"which is a subsidiary of"getit infoservices private limited"(Brand name : askme) whose primary owner is astro holding malayasia (98.5% owner). Currently, the company has frozen all operations and there is a forensic audit going on in the group. This has led to a blockage in refunds. We do understand the inconvenience caused to you and deeply regret it. However, the company is going through a case in nclt currently, and a resolution is expected in due course of time. However, at this juncture, that date is unknown, hence, we request you to go and file a chargeback request with your bank through which the payment was made. E. G. If your credit/debit card was issued via citibank, please contact citibank to know the procedure of how to file a chargeback request. Once a chargeback is made, the bank will remit the amount to you and put a dispute for the money with the company"getit furniture private limited".in this case, you as customer, your interests will be safeguarded and the dispute will be created between your bank and the company, which will get resolved as soon as the case reaches a judgement.
I dont know what to do to get refund.