Medanta Medicity Gurgaon — Gross medical negligence and irresponsible behaviour

Address:

Gurgaon, Haryana

To whomsoever it may concern.
My name is Dr.Abbas Ali Khatai. I am an Emergency physician from a family of 21 doctors with our own hospital in kashmir. My father; Mr.Shawkat Ali Khatai is admitted right now in room no:4832 at your esteemed center. He is a post complication of CABG which was discoverd and now admitted for an urgent angiography. I am sorry to inform you that this has been a very painful and alarming experience for me. I am a specialist at a NABH and a JCI accredited hospital; which makes me well aware of the protocols and procedures. For starters; the entire situation was very emotional for the patient and the family; but being educated and in the medical field; we accepted it and went ahead with the angiography. We were promised the best cardiologist for the procedure which was very kind of our admitting ctvs consultant(Dr.Anil Bhan). As you know an angiography is an awake procedure; my father was alert and aware the entire time. A junior trainee was given the procedure unsupervised!!! It doesnt matter to me how many angios he has done in his life; but a complication post CABG should have been done by a senior consultant.How can you let a trainee do a procedure unsupervised?? The trainee gave it multiple attempts, voicing his disgust and joking with the nurses; causing severe pain to my father. My father had soo much pain that he went into bradycardia (I will specifically mention the heart rate-32!). This was followed by a frantic call by the trainee to the senior consultant (Dr.Nagendra Singh Chauhan)who came in and did the procedure. Also to add that trainee admitting out loudly that he hasn't studied the procedure; "maine ye padha nahi". Dr.Nagendra Singh Chauhan briefed us post procedure and omitted the entire complication which arouse during the procedure . I am flabbergasted and outraged!!! .This was the last thing I would have expected from a brand that 'Medanta medicity' is. My father was kept in the recovery room for two hours after the angio and when I met him he looked broken and traumatised; that is when he narrated the entire event to us . After being shifted to the room, my dad developed a loss of vision in the right eye and even after alerting the doctors on duty; none of the ophthalmologists were brought in to examine him. Almost 24 hours later we were taken to an ophthalmologists room miles away ; who diagnosed it as 'cilio-retinal artery occlusion' post procedure and no chance of recovery. My dad has been left incapacitated. He will not be able to drive or earn his livelihood. All the hospital had to say was 'sorry'. The cardiologist had nothing to say. I dont want anybody else getting fooled by the name 'Medanta Medicity' and going back as a victim of medically negligent doctors for twice the amount of money. Please pray for my dad . God bless