Medi Assist India — After claim rejection , they are not returning my original documents.

Address:Medi Assist Insurance TPA Pvt Limited.Tower D, 4th Floor, IBC Knowledge Park, 4/1 Bannerghatta Road, Bangalore - 560029

I have raised a mediclaim with medi assist, they rejected the claim under PED, even though it was a case second primary cancer which was discovered in Jan, 2021. The patient has undergone treatment in 2009 post which he recovered completely and no treatments were followed. Now I want my original documents back, as they rejected the claim. I have been sending emails for past one month but there is no response.
Need immediate action on this.

Ticket no : [protected] raised with medi assist.
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They just updated the same comment again and closed the ticket.
Very bad service.

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