Medi Assist India — claim rejection inspite of giving all proofs

Address:

Vadodara, Gujarat, 391740

Dear sir, with reference to above subject i kanaksingh parmar holds a group mediclaim policy through my corporate pnb metlife insurance company ltd. My individual policy no is 222900/28/18/p1/02650932 & my parental policy number is 222900/28/18/p1/02652775. I have raised a reimbursement claim for the amount of 74828/- on 16th jan 2019 through tpa mediassist claim number is 18792814. My claims all investigation & all procedure was completed successfully by your tpa on 7th february 2019 and i have informed the investigation officer how the hospitalization incident occured and was verified by investigation officer. My mother has wrongly/unintentionally taken a poisonous medicine which was used for my pet's cure inspite of her regular syrup which she takes regularly for her cough/congestion. It was misunderstood by the shreeji hospital & mlc was filled which unknowingly signed by my father mangalsingh parmaras he was completely disturbed at the time of hospitalization as he was busy with my mother khemalben parmar treatment. At the time of treatment which was going on at hopsital even police officers also visited hopsital as mlc was filled and police also recorded the statement of my mother & also asked the relatives about the incident happening. After the completing primary treatment we shifted my mother to bhailal amin general hospital where further treatment was carried on bhailal amin hospital also carried on the treatment on the basis of documents received from shreeji hospitals. I request you to kindly consider the case & proceed further asap.