[Resolved]  Medi Assist India — Reimbursement Claim Not Getting Proper Respond

Address:Thane, Maharashtra, 421005
Website:mediassistindia.com

Hi Team,

Claim no :[protected]

Really disappointed after submitting all the relevant documents n sent my entire medical file but nit getting proper respond from the Medi Assist. attached are the some documents which i had sent to Mediassist. Whenever i am calling to customer support of Mediassist advisor doesnt have sense how to speak with customers nor escalation team have sense how to speak, Last Wednesday 18th January'17 i got the confirmation from one of escalation team person, that nothing is pending from my end issue is with Mediassist end we didnt forwarded ur doc for approval. now when i am calling after 1 week mediassist team asking more documents from my side really pathetic service.
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Apr 25, 2017
Complaint marked as Resolved 
Medi Assist India customer support has been notified about the posted complaint.
Verified Support
Mar 21, 2017
Medi Assist India Customer Care's response
We regret the unpleasant experience you have had. Please do note that Medi Assist is a TPA (Third Party Administrator) who works closely with your insurance company to administer your policy. We are committed to speedy settlement of claims as per the terms and conditions determined by your insurance policy. Our members receive claim status alerts on a continuous basis on their registered mobile number and email ID.

However, in light of the issues faced by you, we request you to :

• Please sign into our online portal, MediBuddy (me.medibuddy.in) or activate your account with your policy number, to obtain real-time status of your claim, or
• Edit your profile to update your email ID and mobile phone number to start receiving updates.
• Click the contact tile to reach out to your relationship officer.

You could also download the MediBuddy app by giving a missed call to[protected] to manage your health insurance policy on the go and track your claims real time!
In case of any dissatisfaction with the resolution provided, please mail us at [protected]@mediassistindia.com.

Regards,
Team Medi Assist
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