Mediassist — claim number not generated even after 25 days

I have registered claim on 22 november 2019 through cognizant medibuddy app. Claim number is still not generated inspite of follow up on call everyday. It has been 25 days i haven't received any response till today. I have never been connected to any senior official for resolving the issue. Everytime they say senior is not available. This is worst experience with mediassist.

Tracking id : h[protected].
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Sir my E card not come please provide my e card my policy no. [protected]P[protected] LATHA N BONGALE and policey details not updated why sir and sometimes not correctly response in customer care totally we are upset

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