Medlife — delivery issue

Address:

Mumbai City, Maharashtra, 400053

Refer my order or2870iq-002a dt 17.09.18.

Dear sir / madam,

While ordering i had requested delivery by 19.09.18 since i was to go out of mumbai for few days on 20.09.18. I was told that this request is being registered and the same will be tried. The same was not met.
1. On 20.09.18 i received sms conveying my order was out for delivery, with name (Ronny) & cell number ([protected]) of the person bringing the medicine.
2. I tried to call ronny 6 times to convey that i am out of mumbai but the same was not picked up.
3. I complaint to medlife for the same and was told that they will look into the matter and took change of delivery schedule.
4. Even after that delivery was attempted on 20.09.18.
5. Since my stay got extended i rescheduled delivery on 23.09.18 after 12.00 noon for which i got confirmation for 23.09.18 delivery by the same person.
6. I reached mumbai at 9.30 am & i tried to call the same person by he did not pick up.
7. I tried to call a person, who called me on thursday on behalf of medlife for delivery but he said today being ganapati virsjan day boys are on leave hence no delivery.
8. At 13.54 hrs i received sms saying that delivery was attempted but could not reach.

I am really surprised by medlife working. Your agents are fooling medlife and the customer. Secondly there is no proper co-ordination between medlife and their agent. Further i wonder what is the use of agent name & mobile number if agent is not picking answering call. Do customer have to follow up so much for their order?.

My husband has ordered thru pharmeasy whose response is fantastic. If medlife working makes customer to waste time like this why they should order from them. There are many pharmacy giving the same discount with a very good service.

For me it is serious. Hope same is with medlife. I await your serious feedback.

Pragna boghani
[protected]