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PharmEasy Complaints & Reviews

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Updated: Jan 30, 2025

Complaints 405

Resolved

13

Unresolved

392

Bad 😕 It seems that PharmEasy has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Cardiac Risk Markers Lab test OR DER# 2599903 - REPORT NOT DELIVERED TILL NOW

Order not received but showing delivered

Refund not issued even after 7 days-fraud company

Return & refund

Pharmeasy is not refunding money on the name of policy

Most useful reviews

medicine order not delivered after dispatch

Cancellation of SMS updates

delivery charges applied without informing

Lab test online booing - fake or false report - fake lab

Order No. M37387428 Non-Delivery of Medicines Ordered on Priority Delivery & Harassment

PharmEasy reviews & complaints(405)

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Address: jharkhand,829125

I have ordered some medicines on PharmEasy on 18th january 2025 and supposed to deliver on 21st January2025 but till now i didn't get my medicines.
Every morning after 21st (Delivery date), PharmEasy update the delivery date to the same day i.e on 23rd jan, it was updated to 23rd.On 24th, it was updated to 24 and so on.
Till now, i didn't get the medicines.
Also it was a prepaid order of approx 1800/-...

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The technician who came to our house in the morning stole our mother's phone. We tried to call him and his supervisors but no one is accepting the mistake.

There has been no one else who has come or gone from our house. The phone was kept where he had placed his things. The phone is missing and switched off since the time he left our house...

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Address: Guwahati

On 12 July, 2024 I booked pharmeasy's at home laboratory testing services to check my and mother's thyroid profile reports and accordingly same evening we recieved our reports online. However I had some apprehensions about my report as it was a drastic change from my last report and I am on regular medication so it should not vary this much. I was rightfully freaked out imagining my health deterioration that has led to such increase so I...

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Address: Office No. E1-509, 5th Floor, Kailas Esplanade Premises Co-op Society Ltd, LBS Road, Ghatkopar West, Mumbai - 400086

We have bought a shampoo named morr F 5% solution 60 ml from PharmEasy online platfrom. We ordered it on 30 April 2024. We have received the product on 4th May 2024. But at the time of receiving the seal was opened and the bottle was half empty. We didn't get the fresh product. So we request to return the product on the day itself. On the next day they took the product. But after 7 days also we didn't get our refund amount and on 11th May...

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I have ordered 4 products and
I have received only three products .
I have complained about this they says that while packing they have included it but how was it missed ?
They are not taking my complaint now ....

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Address: 103A MAANGALYA ASHIRWAD, BANNERGHATTA ROAD, KOLLIFARM GATE, NEAR COUNTRY CLUB.BANGALORE 560083

Placed an order with prescription and pharmacy sent a pill box along with medicines and charged
DR.K.K.VARGHESE...

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Dear concern,
pharmeasy rejected my refund because as per seller report medicine is found as used, but how is this possible because i have not break seal of the medicine, unfortunately your delivery boy break the medicine seal and same is not my fault.. As discussed with my colleagues he have also request to delivery boy don't break seal of medicine but delivery boy said as per company policy i want to verify and break it... Why...

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Address: Bangalore

Order number[protected] and[protected] totaling more than Rs.5000 was placed on Nov 2nd 2023 and 12th Sept but only Rs.800 worth of medicines were actually delivered. The seller pharmacy is:
HEALTH91 PHARMA PRIVATE LIMITED
Location
698/35/36/37/38, PLOT no11, Bommasandra, JiganiLinkroad Bangalore560105, Jigani Link road anekal taluk, Jigani Link road anekal taluk, Bangalore, KARNATAKA, 560105
br...

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I am an end user and getting products for about 4 years now from Pharmeasy. This is my first time I am experiencing the issue with them. I have ordered a product Glogeous Advanced face wash gel. When I got the product to my surprise 1) the product is 75% empty and 2) the material is totally different than what used to be.

I have complained to their call center, I got a response they have the video and everything is alright....

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Booked a blood test package for my 78 year old father in law in Meerut for the first time. Pharmeasy assigned a technician who did not have the required test kit available with him. No blood sample was taken on that day. I made a detailed complaint with the customer care clearly stating that the same technician should not be assigned to the same technician. The appointment was rescheduled to the next morning. The SAME technician was intentionally...

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Address: Pune

My wife had given her blood for testing by Home Collection by PharmEasy. The untrained person sent has caused internal bleeding on the arm of my wife. Photo of the Arm is sent to Grievance Officer - Mr. Himanshu.

I need a response and compensation for the damaged caused due to Carelessness by PharmEasy.

Regards,

Sudhir Patankar...

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Address: Gwalior, Madhya Pradesh

With reference to order ID Number[protected] the delivery person called me and told that he is coming soon thus we waited him for a long time. as I have problem in my knees and due to the reason I was not able to go down stairs from 2nd floor thus I kept the amount in a bag and requested to delivery person to to keep the medicines in the and to take his amount of medicines but he argued and refused to do it and constantly saying that...

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Order ID[protected]

3rd class service and 3rd class customer support and 3rd class senior customer support

I have order a medicine which had estimated delivery time of same day 5PM to 10PM, upon that i have paid 39 Rupees for faster delivery by 3:30PM to 5:30PM

when i called the delivery guy he says he is returning the medicine to store and disconnected the call

later...

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Address: HEALTH91 PHARMA PRIVATE LIMITED Location 698/35/36/37/38,PLOT no11,Bommasandra,JiganiLinkroad Bangalore560105,Jigani Link road anekal taluk ,Jigani Li

Ordered some products from pharmacy app worth rs 1024 rs and i made the payment through paytm (online ) . Now the product has arrived without any notification from delhivery and they asked me to pay the amount on cash on delivery...i paid 855 rs through cash on delivery ...they told the amount will get refunded...
The status shows still the product is under transit and i have already recieved the product and i have made double payment...br...

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I had booked medicine on 19th April which was committed ti be delivered by 20th April b4 10.00 am but not delivered
On repeated reminders they gave me false commitments to order next day but they never delivered till 24th April and calls wud come giving different reasons
On 24th April y order gets canceled by pharmeasy itself without informing me
0n 24th I again reordered all medicine to be delivered by 25th evening...

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Address: Patna

How many times you will collect sample.Already it is collected 2 times.Again you are telling it is damage and repeat samoke required.What kind of service is this.Are you running lab or grocery shop.I want complete refund of this order.Even after collecting blood sample 2 times from a senior citizen your company is not providing complete test reportsnr asking to take sample again..Inspite of appointment blood is not collected on given day.What...

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Hey
I ordered on 6 April 2023, it showing delivered on 9 April 2023
There was no contact from the delivery boy and i have tried reaching out to customer care but nothing is happening from their end. I have not received my order and they are not refunding my money as well...

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I put an order at 6 April and by mistake i chosen wrong address and delivery boy came on 6 April approx 5 pm then i realised that i chose wrong address so I refused to take order and i said to delivery person kindly cancel it, he said ok and gone, after some time application shows medicine delivered then i put complaint but still it's in investigation stage and i don't know when investigation will completed and when will refunded money...

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I placed an order for CADIQUIS 19MG tabs and GTN CR tabs . But I am not getting the order confirmation through email or WhatsApp. Therefore when I am outside the delivery destination, my home people cannot accept the delivery. So please send me the delivery details so that I can arrange the payment intact.
Of course your people are calling. But that is not enough.
Regards
Kuriakose...

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My order for an eye drops is showing delivered but I or any of the family members haven't received the order. I was not given the contact number of the delivery person, so there was no communication between us, but order is showing delivered.
The order was on the name of Vikash Chandra Das .. address Krishna kutir, Gokul path, Patel nagar Patna...

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