PharmEasy Complaints & Reviews

Order number[protected] and[protected] totaling more than Rs.5000 was placed on Nov 2nd 2023 and 12th Sept but only Rs.800 worth of medicines were actually delivered. The seller pharmacy is:
HEALTH91 PHARMA PRIVATE LIMITED
Location
698/35/36/37/38, PLOT no11, Bommasandra, JiganiLinkroad Bangalore560105, Jigani Link road anekal taluk, Jigani Link road anekal taluk, Bangalore, KARNATAKA, 560105

This pharmacy is a scam and has cheated us. Pharmeasy must bar such sellers on its platform and initiate full refund of the amount if they are an honest self-respecting company

I am an end user and getting products for about 4 years now from Pharmeasy. This is my first time I am experiencing the issue with them. I have ordered a product Glogeous Advanced face wash gel. When I got the product to my surprise 1) the product is 75% empty and 2) the material is totally different than what used to be.

I have complained to their call center, I got a response they have the video and everything is alright. I asked to share the video but they denied it.

I need your intervention on this please. Attaching photo for your reference.

Booked a blood test package for my 78 year old father in law in Meerut for the first time. Pharmeasy assigned a technician who did not have the required test kit available with him. No blood sample was taken on that day. I made a detailed complaint with the customer care clearly stating that the same technician should not be assigned to the same technician. The appointment was rescheduled to the next morning. The SAME technician was intentionally assigned the next day. On speaking with him he clearly stated that the company was not paying for nd providing the requisite test kit to the technician that is why is was unable to collect the sample. Customer support refused to answer calls. They have harrassed my father in law who is 78 years old caused him undue mental and physical stress and have denied him his fundamental right to health . Such unprofessional behaviour is not acceptable from PHARMEASY.

My wife had given her blood for testing by Home Collection by PharmEasy. The untrained person sent has caused internal bleeding on the arm of my wife. Photo of the Arm is sent to Grievance Officer - Mr. Himanshu.

I need a response and compensation for the damaged caused due to Carelessness by PharmEasy.

Regards,

Sudhir Patankar

With reference to order ID Number[protected] the delivery person called me and told that he is coming soon thus we waited him for a long time. as I have problem in my knees and due to the reason I was not able to go down stairs from 2nd floor thus I kept the amount in a bag and requested to delivery person to to keep the medicines in the and to take his amount of medicines but he argued and refused to do it and constantly saying that until I will not come down stairs, he will not give.
Sir what is this behavior, even you can check that the medicine which I ordered is related to joint pain.
I fact I also ordered last time and nobody came to deliver and it was cancelled by agent side by mentioning that I refused to take.
Kindly instruct the unsocial element to serve their services in a good manner.

Thank You
Bal Kishan

Order ID[protected]

3rd class service and 3rd class customer support and 3rd class senior customer support

I have order a medicine which had estimated delivery time of same day 5PM to 10PM, upon that i have paid 39 Rupees for faster delivery by 3:30PM to 5:30PM

when i called the delivery guy he says he is returning the medicine to store and disconnected the call

later i called the customer support and escalated the concern the call was about nearly 1 hour and 0 Zero resolution

I have paid extra to be delivered it today and customer support asks me to wait for 24 to 48 hours for the resolution

This is how this third class cheap pharmaeasy is dealing with customers and doesn't understand the urgency and doesn't prioritize the medicine

WORST ever support received from the below 2 people who are at So called senior customer support at level 3 and level 2

Agent Name Ritali at level 3 support
Agent Name Pallavi at level 2 support

Ordered some products from pharmacy app worth rs 1024 rs and i made the payment through paytm (online ) . Now the product has arrived without any notification from delhivery and they asked me to pay the amount on cash on delivery...i paid 855 rs through cash on delivery ...they told the amount will get refunded...
The status shows still the product is under transit and i have already recieved the product and i have made double payment...br...

I had booked medicine on 19th April which was committed ti be delivered by 20th April b4 10.00 am but not delivered
On repeated reminders they gave me false commitments to order next day but they never delivered till 24th April and calls wud come giving different reasons
On 24th April y order gets canceled by pharmeasy itself without informing me
0n 24th I again reordered all medicine to be delivered by 25th evening again same issue giving false commitments to deliveredby 26th 27th but no delivery.
It is a shameful act by pharmeasy to act in such a manner with a long term customer

How many times you will collect sample.Already it is collected 2 times.Again you are telling it is damage and repeat samoke required.What kind of service is this.Are you running lab or grocery shop.I want complete refund of this order.Even after collecting blood sample 2 times from a senior citizen your company is not providing complete test reportsnr asking to take sample again..Inspite of appointment blood is not collected on given day.What kind of service you are giving.I am sorry to say that I am totally disappointed by your company and will never advice any one to avail your service. Order ID: 3228477

Hey
I ordered on 6 April 2023, it showing delivered on 9 April 2023
There was no contact from the delivery boy and i have tried reaching out to customer care but nothing is happening from their end. I have not received my order and they are not refunding my money as well

I put an order at 6 April and by mistake i chosen wrong address and delivery boy came on 6 April approx 5 pm then i realised that i chose wrong address so I refused to take order and i said to delivery person kindly cancel it, he said ok and gone, after some time application shows medicine delivered then i put complaint but still it's in investigation stage and i don't know when investigation will completed and when will refunded money

I placed an order for CADIQUIS 19MG tabs and GTN CR tabs . But I am not getting the order confirmation through email or WhatsApp. Therefore when I am outside the delivery destination, my home people cannot accept the delivery. So please send me the delivery details so that I can arrange the payment intact.
Of course your people are calling. But that is not enough.
Regards
Kuriakose

My order for an eye drops is showing delivered but I or any of the family members haven't received the order. I was not given the contact number of the delivery person, so there was no communication between us, but order is showing delivered.
The order was on the name of Vikash Chandra Das .. address Krishna kutir, Gokul path, Patel nagar Patna

Wrong commitment plus putting me one or two day for making money.

Same thing he has done with me again as I have to remove stain from my stomach after laser stone removal treatment.

Please take action this culprit as they are not picking up the call.+[protected]

Above is the number

Please refer my Order No[protected] in which I had ordered 5 medicines out ow which only 3 delivered. Order placed on 20th Jan 2023 and it is now 5 days since I have not received w medicines Telma H and Atrova E. You should have denied taking the order if the medicines are not available instead you have chosen to take the order collect money and you are sleeping over the matter with least concern for my health which is disgusting and Putting someones health in trouble

My order id:[protected]. I returned order on 5th jan and they have received on 9th jan. They didn't refund my money yet. Everytime I call them they are like give us 48hrs to resolve. I mean it's already been 16 days and how many days do they need to refund.

I have promised to deliver my medicines till 13th Jan but on 14 th Jan i have not received my prodict

I have order (Order ID[protected] medicine for my parents and found that 1 medicine is missing after 3 days but company refuse to check with vendor and registered Complaint. What a cheater Company who just lost new customer.

I have registered following complaint with grievance officer:
R/mam
i have ordered following two health packages for my mother smt NEELAM MITTAL aged 62 yrs:
1) WOMEN'S ADVANCED HEALTHCARE PACKAGE
2) CARDIAC RISK MARKERS
total amounting to Rs 2499 /- after discount...but not full reports received...your pharmeasy executive demanded resample for further reports...
FIRST i had very difficulty in...

Had a horrible experience with a very expensive medicine. I requested for rejoint uc, and they delivered rejoint uc plus. And worst is that on the same delivery day, they're refused to take return or exchange. They are very rude with customers and pushes the whole blame on customers. A real don't care attitude once they manage to sell their stock medicine. Their only objective is to deliver what they have in stock and once sold, refuse return or exchange.