Medlife — Delivery of medicines

remagopal1912

Address:

Godavari 43 Building 39 Near Oshiwara Police Station Jogeshwari West

I had put rs 1000 in medlife wallet so that i can buy medicines from medlife. I have been placing orders for syzygium jambolanum for my diabeteswhich is a homeopathtic medicine since april 11 as it is essential commodity. This medicine is very important for me due to which my diabetes is in control. Medicines were available when placed the order and it showed me the delivery date. But after delivery date i come to know my items have been cancelled by them. They don't show the cancellation date in their website. I placed to order for general medicines but it also got cancelled by them. I tried to contact them several times but could talk to them. Finally i could call them once. I told them my issue. I was told the medicines were not available so it got cancelled. I requested for refund of my money but they refused to do so saying i have to buy medicine. How to buy any medicine when the order gets cancelled by them. During lockdown they should either stop taking orders or they should refund my money. I hope the authorities take up my matter seriously.
Yours sincerely
Rema gopal
[protected]

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Medlife customer support has been notified about the posted complaint.

May 22, 2020

Updated by remagopal1912 Sir,

I had placed orders for medicines several times from 11/4/2020. You always cancelled my order and placed my money in your Medlife wallet. My money is not for keeping in your wallet.

You couldn't procure medicines for me since April 11th. Isn't it surprising? You claim to satisfy customers. That doesn't go well with what you assure.
You have a commitment towards your customers. Since last month 11th April till date what have you been doing?
I don't trust you anymore.
Kindly refund my money to my source account (google pay).

I don't want my money in your wallet.

I have been patient enough since last month. If we didn't have a lockdown I wouldn't have needed to depend on your website. Your services for medicines come under essential services. You have not been able to fulfill customer's needs even a single time.

Refund me my money . That's all

Yours Sincerely
Rema Gopal