Medlife — medlife refund not received yet

Address:

560037

Hi,
I have ordered some medicines from medlife
On 20th september. There was 1 medicine named efezac showed available nd i have ordered it. I did receive the link for online payment and i did a payment of 6161 vai sbi debit card underr order or1559eva-001a. But the order was cancelled due to lack of stock nd refund was intiated on 21st september.. But still i hv not received the amount.. I have called to the cusotmer care and they have told that the refund is successful with transaction id eulgnlt2evohe76ujss but i have received none.

How many days more it will take to refund my money. Really not happy. Its not a small amount. Can you please check with your bank why there is delay in my money receiving

Kindly help