[Resolved] Medlife — money deducted twice by medlife online but amount not credited for 1 transaction yet

Prakash Mandal

from Songadh, Gujarat

Address:

Mumbai City, Maharashtra

On 28 March I had placed one order for supply of eye drop Travacom and the net price was Rs. 588.75.
I paid online through sbi credit card. At the time of payment due to network problem first Time payment was not successful. Hence I tried once more. Later on I found that two times payment was debited to my credit card account.
For the last two days I am trying to contact the medlife office continuously but could not contact.
Order ID with medlife is
OR 9934 UH - 015 A
dated 28.03.2019

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Apr 5, 2019

Complaint marked as Resolved

Medlife have mailed the transaction details PDF saying it was deducted once. Need to verify with the bank now. Closing the issue

Medlife customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2019

Medlife Customer Care's response Dear Prakash Mandal, We're sorry for the experience you had with our services. We have forwarded your complaint to our concern team and we will keep you update once we get a confirmation from our concern team on priority.

Verified Support

Apr 03, 2019

Medlife Customer Care's response Dear Prakash Mandal, We have got the update from our concern team, as earliest you will receive the call from our representative.

Apr 05, 2019

Updated by Prakash Mandal Please contact me on [protected]. We have been using Medlife for quite some time now. This kind of event will force us to stop using your services.
So kindly contact asap, based on that we will take further steps.

Verified Support

Apr 27, 2019

Medlife Customer Care's response Dear Customer, the transaction details of success & failed are shared via E-mail as per the our telephonic conversation. We are sure that you will have a better experience the next time around.