Medlife — non receipt of refund

Address:	Kolkata, West Bengal, 700060
Website:	www.medlife.com

I have never come across such a horrible service of any online med app.My order ID OR6305JF-002A I had ordered 4 quantity out of which I had returned 1.The delivery boy had collected the same from my place.I had confirmed the same from the customer care team if they have received the returned product.I had made the payment through my paytm wallet and I am yet to receive any refund for the same.Its been almost 45 days and still counting. Everytime I call up the customer care team they ensure me it would be refunded within 3 working days and again after waiting for 3 working days when I ask for the same they say they lost purchase receipts and lack of communication between procurement dept and sales dept and actually they are clueless about the entire thing and say they have raised a complaint.Whenever I ask for my complaint request number they fail to provide me any.I feel they only try to pacify and exactly do nothing to resolve the issue.Really pathetic service of medlife app.