Medlife — non refund of adv money paid for cancelled order at their end after more than 2 weeks

Aarti K Munishwar

from Mumbai, Maharashtra

Address:

niru

Even after making several attempts of communication via emails and online chats, money is not yet refunded after more than 2 weeks. I am attaching the doct giving full details.
I had ordered for following items on 25th Jan, 2018
1 ) Tab Glycomat GP2-30 nos
2 ) Tab Glycomat GP1-30nos
3 )Tab PPG 0.2-30 nos
4 ) Tab Lipikind 10s -30nos
5 )Tab Clavix as75-30 nos
6 ) Tab Covance D -30 nos
7 ) Tab Unistar 20/150 -30 nos
8 ) Tab Telma H -30 nos
As per attached copies of prescription and my order was confirmed by one of your executive on phone giving me id noOR0250SI-003A, INVOICING Rs.1552.** and discounted value of Rs.1183.88
Next day I recd a msg on my mobile no.[protected] saying that my order has been dispatched and a link was given to me to pay online . https://www.medlife.com/payment.html?orderid=OR0250SI-003A as I have a Mobikwik wallet member.
As transaction could not completed on that link I was given a different id no. . https://www.medlife.com/payment.html?orderid= OR0250SI-002A. When this link also failed a different id was given by Mr Dev to me on online chat ie . https://www.medlife.com/payment.html?orderid=OR6645TC-008A. That link worked and I paid Rs. 1008.00 as against Rs.1250.00 thru Mobikwik wallet.( one Miss Nagma also guided to me on chat )
In the mean time I received 7-8 sms on my mobile from your VK, DM, VM-MEDLIF regarding order nos 003A and 002A to pay Rs.1137.88 & Rs.989.01 and these 2 orders were sent to me for COD which were refused by me.
Now I have not received any msg or e-mail justifying about this mess. Please guide me on this issue. I am a stroke patient of 65 years and my BP is disturbed. Pl revert my money immediatelyor deliver my correct medicines.

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Medlife customer support has been notified about the posted complaint.

Feb 08, 2018

Updated by Aarti K Munishwar Not any updates as of now. my online chat
Online chat on 30th Jan
Welcome to Medlife. My name is Deep. How may I assist you today?
Just to confirm regarding this issue you have already spoken with Durgesh??
Sir, , Will it be ok if i will arrange a call from our senior executive??
I am arranging a call, and he will guide you regarding this issue...
Already you have raised the complaint ??
Regarding this issue
On 1st Feb
• Welcome to Medlife. My name is Nagma. How may I assist you today?
12:21
• i have paid Rs.1008.00 against order no. OR6645TC-008A thru my mobikwik wallet. I want my money back as i have purchased on urgency.

• Complaint is already raised for the same.
12:26
• when i will get my money ?
12:26
• M
Within 5 - 7 business working days.

Chating on 5th feb
• Hi! Welcome to Medlife. We can help you place an order or answer your query.
18:11
• We're trying to get an agent for you...
• Agent is connected
• M
Welcome to Medlife. My name is Dev. How may I assist you today?
18:12
• I just want to remind of refund of my order noOR6645TC-008A
.
18:14
• M
Let me have a check regarding this for you.
You will get the refund in 2 to 3 working days to in your account.
It is approved already
18:14
• yesterday somebody talk to me on the phone and i have explained the facts to him. pl let me know the status of my refund.
18:16
• M
It was approved already we are going to refund for this
RS 1008 This is the amount is going to be refund
Would there be anything else apart from this I may assist you with?
18:17
• thanks and i am going off the screen. thanks again
18:17
• M
It was a pleasure chatting with you.Have a good day ahead.
For any future assistance please call us on[protected] or chat with us. We will be glad to assist you.
18:18