Medlife — not got refund for not delivered order

Had placed an order for medicines worth rs. 503 on 22nd april 2020 and paid through paytm ref: [protected]

On 27th april 202 i got a message of cancellation of order due to unavailability of medicines.

I received a sms saying for refund. (Sms attached below)

Dear customer, a refund of rs 503.27 for your order or6341kib-002a has been initiated. The amount will be credited to your payment source by 3-5 days. Kindly refer to your transaction id or6341kib-002a_1_w for any queries. Hope to serve you better next time.

Its above 5 days and i have not received any refund.

This is so not accepted that you dont retuen the money that you charged even after failing to deliver the order.

Please refund my money today urgently.