Medlife — Not Refunding my amount

Website:

www.medlife.com

I got medlife order delievered on 4th feb 2021. But all the items in order are missing, box was empty. I raised a complaint regarding that but everytime i got a same message that refund will be initiated within 24 hours but 10 days have been passed and no refund is initiated and now no reply on mails are coming and no resolution is provided. From last 10 days i am getting a same reply that refund will be initiated within 24 hours. But yesterday they refused me to refund my money because they told they gave delieverd medicines correctly. My courier was delievered by ecom express but when i ordered my medicine i specially told medlife that dont deliever my order from ecom express and they agreed but then also my order was delievered by them. I have attached all the proofs of my order. Earlier, they keep on telling we will initiate a refund but now they refused..Plz help. ORDER ID:OR1077RJC-002A.