[Resolved]  Medlife — order confirmed and later cancelled due to non availability

I had ordered on feb 11, 2019 ‘repoitin 4000’ injection through medlife for my father, who is suffering from kidney disorder and requires this injection on a weekly basis. I have been ordering this injection from local chemist, however off late i came across medlife where the same injection was made available at 80% cost and therefore thought of placing the order through them.

The order was confirmed by medlife on feb 12, 2019 (Order # or9795jfa-001a) and i had made the payment of inr 500 through phone pe app. However, to my utter shock and dismay, i am now being informed today i. E.; feb 13, 2019, that my said order has been canceled due to stock issues, with no explanation been offered from medlife as to why in the first instance this issue was not made clear while placing the order and further on what basis did they confirm the order, when they were not sure about the availability of the injection.

I therefore suspect that the entire process adopted by medlife is to defraud gullible public by luring them by with attractive discount and accepting interest free money under the garb of providing home delivered medicines and thereafter utilize the said interest free fund for couple of days for their short term working capital / treasury operations and later refund the money under the pretext that the stock is unavailable.

I appeal to public at large to raise their voice against the malpractices being adopted by these online service providers.