[Resolved] Medlife — paid rs.1155/- in prepaid while ordering medicine and they send on cod basis | |||
I have ordered medicine from Medlife App... and paid Rs.1155/- while processing order on 28 Feb'19 through Amazon Pay. But they send the product on COD basis. Called many times to customer care regarding order to deliver on prepaid basis. Payment has been received by them and they too confirm that payment of Rs.1155/-. Customer care people says that they have forwarded the mail to concern team to deliver the order on prepaid basis. But from 3rd March to till date I am calling for the status, but everytime they are telling the same thing.even keeping on hold for so long time.this is the worst thing that even paying in prepaid they are sending product on COD basis. Also mis guiding the customer by giving unreasonable answers. Was this information helpful? | |||
Apr 19, 2019 Complaint marked as Resolved Medlife customer support has been notified about the posted complaint. Verified Support Mar 12, 2019 Medlife Customer Care's response Dear Gaurav Kalan, We apologize for the inconvenience caused. Kindly share your order details at [protected]@medlife.com or direct message the registered contact number so we can get in touch with you and resolve it at earliest. We are eagerly looking forward to serve you.
Verified Support Mar 15, 2019 Medlife Customer Care's response Dear Gaurav Kalan, We have forwarded your query to our concern team as earliest you will receive the call from our representative.
Verified Support Mar 15, 2019 Medlife Customer Care's response Dear Gaurav Kalan, As per the telephonic conversation order has been delivered successfully. We would like to apologize for the late delivery of medicines. Providing a good service is our main goal and it is unfortunate that you didn't get it on time due to non-availability of stocks. We tried our best to procure the medicine and the order successfully delivered.As per the benefits of the customer, we have provided an additional 5% discount on next Order* (TnC).We value your need and ensure timely delivery in future.We would like to thank you for giving us a wonderful opportunity to service you, to keep your service cont-unity we procured the medicine and completed your order. | |||
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Comments
Worst service by midlife. They are not able to deliver the order on given time, this is not happen 1st time. I think entire team are not doing there service better. I think you ### your service by giving poor service to the customer. I don't want to use abusing words but your services push me to say something wrong.
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