[Resolved] Medlife — refund delay

[Resolved] Medlife — refund delay

A amitabha2015 from Agartala, Tripura

Medlife order id: or5351vz-004a. I have paid the amount of rs.188 thru payment link sent by medlife after placing order. On delivery day courier boy asking me to pay rs.188 and he said me that the order is cash on delivery order. So, i paid rs.188 by cash to courier boy and received the order. I contacted medlife and asked them to refund the previous paid amount. I still not received any refund from them. They are asking me daily that the have taken my complaint. 7 days passed but they did not refunded my money. Was this information helpful? No (0) Yes (0)
Mar 1, 2019 Complaint marked as Resolved After continuous calling and complaints on medlife call centre on each day, they finally initiated the refund. Medlife customer support has been notified about the posted complaint. Verified Support Mar 01, 2019 Medlife Customer Care's response Dear Customer, We can see that you have received the refund amount of double payment (razorpay_rfnd_C1zsa1a51uq3Ci_₹ 188.00 01_Mar 2019, 10:18:17 AM) We're sorry for the experience you had with our service. We have forwarded your complaint to our courier partner. Due to a technical glitch, the amount was not reflected in our Courier Partner. Hence, our delivery executive has collected the amount. We have escalated the complaint and resolved. We will ensure such Issues will not repeat. As per the Our telephonic conversation, We are sure that you will have a better experience the next time around.
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