Medlife — refund of amount due to cancellation of my order due to no stock

I wish to complain about the order or2817zea-001a medicine eyetamin total (20 units) costing rs.454.40 that i ordered on 18-march-2020 on the www.medlife.com through online transaction.

I am complaining because the order was canceled due to stock issues on 20-march-2020. To resolve this problem i would like you to refund the amount to the same transacted bank.

When i first learned of this problem, i contacted the website's complaint unit and presented the same problem as soon as the order was canceled, the medlife had updated a message on the ph. No:[protected] on 23-march-2020 that they would refund the amount of the canceled order but nothing has been done in so long and i belive tgis response is unfair because they promised to refund and amount but that hasn't been done. I would like a reply explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within 3 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at [protected]@gmail.com and ph. No :[protected].