Medlife — sugar testing kit is missing from the order

Order# or4934ljb-001a i have ordered a sugar testing kit. I received it but the packaging as well as inside medlife box seal was also broken and taped with brown taping. Sugar test kit was missing in that box, only testing stripes and lotion was in the box.
Please take back those testing stripes and lotion and process the full refund otherwise send me the testing kit too as soon as possible.
This is really very upsetting and disgusting service. I have mailed to medlife support but no resolution yet.

Please take action and resolve this issue.
I have emailed all these details with pictures from my email id shubh. [protected]@gmail.com on 24 april same day of delivery to your support email address but no reply from their end till now.