Medlife — supply of ordered medicines

Website:Www.medlife.com

I placed an order for some medicines on 18th september. Order no is #or2511zr-002a. Order was confirmed by medlife on 19th september and i made online payment of the required amount.
Meanwhile, i received intimations on three occasions to the effect that the order was out for delivery. However, i am yet to get the medicines. What i am getting at intervals are bogus smses that they are making attempts but are not being able to reach me (As if i am residing in galaxy!). 10 days have elapsed. I don't know how much time they would take to deliver the medicines. Deplorable.
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I have ordered medicines in the name of Mr. Yudhisthir Panda on 22.09.18 amounting to Rs.2473.86. I had ordered it by Cash on delivery. then I saw on Medlife app, an option of pay through Phonepe app is available, so I paid the same amount online using phonepe app. also the parcel is not yet delivered to me and it is too long. I have been placing orders for medicines every month through your app, but to my surprise i am very much disappointed as the courier boy today approached me and is asking for cash. as the status of prepaid is not updated or intimated to them from your side. what will i do now. i feel like harassed. will i have to pay two times for the same order???? is this your hospitality?? how can we trust you next time???really disappointed. kindly suggest me what to do as soon as possible.

order ID - OR4989PR-002A
IPSITA MANGARAJ
[protected]
ipsitamangaraj32gmail.com
I made an order for Medicines with medlife vide Order No.OR9937QL-009A on 22nd September 18. I got a msg at 11.01 pm on 22nd saying "Arriving Early: Yr Order No...will be delivered on 23.09.18. Till date, by this time, I am not received the medicines and patient is running without tablet and any consequences medliife will be solely responsible/

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