[Resolved]  Medplus — Amount debited twice for same purchase

Address:	Medplus Adarshapally Sadhana Villa, P.O. N.C. Pukur, Mouja - Jaffarpur, Dag No: 280, Khatian No: 548, Ward No: 08, Barrackpore, Kolkata
Website:	www.medplusmart.com/storelocator

On 4th April'21 I had purchased medicines worth INR 338/- from Medplus Adarshapally Sadhana Villa, P.O. N.C. Pukur, Mouja - Jaffarpur, Dag No: 280, Khatian No: 548, Ward No: 08, Kolkata. I had given them (Medplus executives one male, one female) my ICICI bank debit card for the transaction They swiped my debit card and INR 338/- was deducted from my bank a/c and I received the transaction message in my mobile from my bank that I showed to them, the medplus executives tried to print the bill but it didn't get printed, they asked for my debit card again and I gave it to them thinking that somehow they will use it to print the bill. But without my permission they swiped it again and another amount of INR 338/- was debited from my bank a/c. When I asked them why they swiped it for transaction 2nd time without my permission, they said that the the first transaction wasn't successful and money wasn't paid to MedPlus and that it will be credited back to my bank a/c as it hasn't reached the merchant a/c. On 14th April'21 I went to the same MedPlus store and met that same executive and he said he can't solve it and won't be able to do anything to solve it. So I have paid INR 676/- for medicines worth INR 338/- and nobody is able to do anything. Its been 10 days but the amount deducted due to failed transaction hasn't been credited to my bank a/c and person responsible for the transaction refused to anything. Requesting you to kindly help to return the extra amount deducted from a/c.