[Resolved]  Medplus India — payment not refunded

Address:

20A , South Sinthee Road, Kolkata-50 (W.B.)

Myself sri saumitra banerjee, have purchased some medicines from the medplus, 20a south sinthee road, kolkata-700050 (W. B.) on 02.05.2020 of total amounting inr 2013.00 against the following four nos. Invoices:-

Invoice no. [protected] dtd. 02.05.2020 of inr 893.50
Invoice no. [protected] dtd. 02.05.2020 of inr 615.50
Invoice no. [protected] dtd. 02.05.2020 of inr 124.00
Invoice no. [protected] dtd. 02.05.2020 of inr 380.00

During payment of the said amount (Inr 2013.00) i use my allahabad bank debit card twice. The medplus representative at the counter said me that the above transactions were not successful & asked me to use another debit card. As per his recommendation, i use my another debit card of sbi & payment done successfully to purchase these medicines.
But, it has been found that during initial transactions through my allahabad bank debit card twice as stated above, my account have been debited twice of inr 2013.00 x 2 & refunded of inr 2013.00 for the first time transaction only. The 2 nd time transaction amount of inr 2013.00 not credited to my account that has been debited from my allahabad bank saving account at 09:37 am on 02.05.2020.
The matter was informed immediately to the representative of the medplus counter & he told me that the amount will be refund automatically within 24 hours. After completing of 24 hours, when the said amount was not refunded i visit the of this medplus counter on 03.05.2020 & inform the respective person of this counter. Then, he told me to wait 72 hours & within this time the amount will be refunded to my account. Unfortunately, this amount is not refunded to my account till date. The matter was again informed repeatedly to the medplus unit of south sinthee road. But it has been assumed that they are more reluctant to resolve this problem & even not receiving my telephone call on 07.05.2020 at around 05:31 pm.

Please help me to refund my money of inr 2013.00 that has been debited my account through medplus, 20a south sinthee road, kolkata-50.

Regards,
Saumitra banerjee
3d gour sunder sett lane, kolkata-50