Medplus India — refund not processed till date

saumitra banerjee

Address:

20A South Sinthee Road, Kolkata - 700050 (W.B.)

Myself sri saumitra banerjee, have purchased some medicines from medplus pharmacy, 20a south sinthee road, kolkata-50 on 02.05.2020 of amounting inr 2013.00 against the following four nos. Invoices through mydebit card:

Invoice no. [protected] dtd. 02.05.2020 of inr 893.50
Invoice no. [protected] dtd. 02.05.2020 of inr 615.50
Invoice no. [protected] dtd. 02.05.2020 of inr 124.00
Invoice no. [protected] dtd. 02.05.2020 of inr 380.00

During payment processing through my allahabad bank debit card, transaction failure happened twice & every time inr 2013.00 debited from my saving bank account. First time transaction amount of inr 2013.00 credited to my account immediately, but 2nd time transaction at around 09:37 hrs. Amounting of inr 2013.00 not credited to my account at that time. The representative at the medicine counter told me that this debited amount will be refund within 24 hrs. As per his recommendation, i use my another debit card of sbi & payment made to medplus pharmacy of inr 2013.00 to purchase these medicines.

In the next day, i. E. On 03.05.2020, after completion of 24 hrs., when the money not refunded to my account, i physically the said medplus counter & informed this issue & he told me that to wait 72 hrs. & if money not refunded automatically, they will look after this issue to resolve.
After completion of 72 hrs., the money not refunded to my account & i again visit physically at this counter & they assured me to take necessary action from their side to refund the money & they will inform me over telephone regarding the latest status. Unfortunately, till now they not informed me anything regarding the refunding status & not receiving my telephone calls.
It is assumed that they are more reluctant to resolve this issue & please help me to refund my money of inr 2013.00 that has been credited to medplus pharmacy from my allahabad bank saving account on 02.05.2020 at 09:37 hrs.
Thanking you,
Regards,
Saumitra banerjee
3d, gour sunder sett lane,
Kolkata-50
Mob. No. [protected] / [protected]

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MedPlus India customer support has been notified about the posted complaint.

May 08, 2020

Updated by saumitra banerjee Myself Sri Saumitra Banerjee, have purchased some medicines from MedPlus Pharmacy, 20A South Sinthee Road, Kolkata-50 on 02.05.2020 of amounting INR 2013.00 against the following four nos. invoices through mydebit card:

Invoice No. [protected] dtd. 02.05.2020 of INR 893.50
Invoice No. [protected] dtd. 02.05.2020 of INR 615.50
Invoice No. [protected] dtd. 02.05.2020 of INR 124.00
Invoice No. [protected] dtd. 02.05.2020 of INR 380.00

During payment processing through my Allahabad Bank Debit Card, transaction failure happened twice & every time INR 2013.00 debited from my saving bank account. First time transaction amount of INR 2013.00 credited to my account immediately, but 2nd time transaction at around 09:37 hrs. amounting of INR 2013.00 not credited to my account at that time. The representative at the medicine counter told me that this debited amount will be refund within 24 hrs. As per his recommendation, I use my another Debit Card of SBI & payment made to MedPlus Pharmacy of INR 2013.00 to purchase these medicines.

In the next day, i.e. on 03.05.2020, after completion of 24 hrs., when the money not refunded to my account, I physically the said MedPlus Counter & informed this issue & he told me that to wait 72 hrs. & if money not refunded automatically, they will look after this issue to resolve.
After completion of 72 hrs., the money not refunded to my account & I again visit physically at this counter & they assured me to take necessary action from their side to refund the money & they will inform me over telephone regarding the latest status. Unfortunately, till now they not informed me anything regarding the refunding status & not receiving my telephone calls.
It is assumed that they are more reluctant to resolve this issue & please help me to refund my money of INR 2013.00 that has been credited to MedPlus Pharmacy from my Allahabad Bank saving account on 02.05.2020 at 09:37 hrs.
Thanking you,
Regards,
Saumitra Banerjee
3D, Gour Sunder Sett Lane,
Kolkata-50
Mob. No. [protected] / [protected]