Medplus India — Very indifferent and rude behaviour

Address:	Chennai, Tamil Nadu, 600075
Website:	nil

On 12/05/ 2016 I purchased some medicines for Rs.499/- . At that time,
there were only two customers including my self. There were three staff.
I was the one who was being attended . Generally the customer focus was lacking. The staff who attended me looks black and seems to be a physically handicapped (left hand). Another Staff is a lady and the third one was like an incharge - I have regularly seen him in your Pammal Main Road shop. This Blacky staff was more on talk with the seemingly incharge staff and looking at some bills. after getting the payment from me he put the medicines in a cover and gave it to me.
He did not keep the customer copy of the bill in the medicine cover nor he handed over to me. I chided him for his callous attitude and then got the bill and left the shop.
On 13/05/2016, I again went to the shop and purchased medicines etc for Rs. 130/-. I was the only customer in the shop. The seemingly incharge staff took out the medicines and kept them on the table for the blacky staff for generating the bill . He generated the bill, got the amount from me, put the medicines in the cover and callously and with a rude mannerism dropped the cover on the the table ( it is akin to throw it at me).
I again reprimanded him and both entered in to heated altercation.
He told me - you wont be well off (vilangamaataai in tamil). I told him
that he will be all well off but his employer wont be well off with the type of staff like him.

You will readily agree that we are not getting the medicines for free for such a rude and indifferent behaviour.. You shoud know that we command good respect and reception in our area medical shops.I am purchasing from your Pammal Main Road shop and now from this Sankar Nagar shop for the last 2.5 years. Before that I was getting the medicines from our regular area shop (Malar Medicals, sankarnagar gandhi main road). People like me come to you as it suits both o[censored]s.

This Sankar nagar shop was inagurated with a fanfare .You shoud have invested a hefty sum for the advance for the premises. You have to pay a heavy monthly rent also. I like the sprawling shop and the good layout . Your inverstment is for business growth and income.
For attracting more and more customers you should first retain the existing ones. If your service is good we may well act as unpaid advertisers for you. But if the behaviour and treatment is like what i have experienced, ...??????.

I believe that you shoud be regularly paying the staff their salary and other fringe benefits. if not, This may be one of the reasons for such behaviour.

I request you to take immediate disciplinary action against the errant staff so that such instances are curtailed in the bud.
Please inform me the action taken so as to enable me to decide on my further course of action including approaching of Consumer Forum.


The shop is a newly opened one at pammal thiruneermalai road (they told me that it is known as Sankar Nagar shop...I reside in Sankar Nagar in my own house for the last 25years).

Ref: 1) Cash Bill no.[protected] dt.12/05/2016 Rs.499/-
2) Cash Bill no.[protected] dt 13/05/2016 rs.130/-

Yours,
subramani s
cell no. [protected] - uma
email: [protected]@gmail.com

About me: I am a retired bank manager.
Pammal
13/05/2016