| Website: | supplier.meesho.com |
Hi
i am a seller on meesho. One of the customer returned the order claiming incomplete product, but when I checked returned order it was complete and correct order. Now i had to ship exchange order for returned item as well as i was charged 185rs for return shipping ( for 160rs order item ) even when order item is right.
Now i am not sure why customer exchanged right product but isn't meesho supposed to ensure that only genuine wrong/defective products are returned to seller for seller has to bear return shipping charges, cause some delinquent customer who misuse this easy return cause loss to seller.
So I complained about this on meesho seller support with unboxing video. Meesho called me, i explained the issue and the person on other end just ends the call. They are not calling back nor responding via text.
please help. Return shipping for no real reason is unjust especially when return charges are so high. 185s is my profit from 4 orders on meesho .
I am attaching unboxing video, link of product order by customer on meesho, order details, screenshot of meesho seller support etc.
link to product
https://www.meesho.com/sukh-samridhi-gulab-guggal-chameli-kesar-premium-dhoop-st...⇄
product contains 4 X 100gms of dhoop sticks
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