Meru Cabs Complaints & Reviews

Address: 401209

I have book meru cab . The driver confirm the ride. And when i suppose to call driver he says that i am coming in 5 minutes . After 5 minutes driver is not receiving the call. I have called many times he didnt receive the call. And i get a call from the meru cab that you cancel the ride. Wow it seems to be very surprise. Driver deniyed the call and not coming for pickup

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I was in delhi airport terminal 2 on 21/10/18 rand 7 pm. I booked a meru cab to go to swati delux hotel at karol bagh for which one otp came in my mobile no. But after arriving the destination the driver told to pay rs 709/. I asked for bill, hr told it will be sent in ur mobile but till now i didn’t get the bill. This is the official tour so i have to submit the bill. Kindly provide me the bill. Otp is 69219, date 21/10/18, time 7 pm

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Address: Mumbai City, Maharashtra

Website: www.meru.in

Date of incident is October 30, 2018;
time of incident is 9-10 am;
while gotting down from the cab, left the prada glasses in the cab and called customer care immediately in ten minutes. tired calling them the whole day but no on picked up and there was no one from MERU to take up the cause;
I want my expensive PRADA glasses back, else I will file a complaint to consumer forum, city civil/sessions court;
if you can not find the glasses give me the amount that is due for the item lost.
this is so unprofessional causing mental agony

Meru Cabs customer support has been notified about the posted complaint.

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Chsp

from Mumbai, Maharashtra

Nov 6, 2018

In the cab ride that I took today, I had lost my expensive Prada sunglasses. Have been contacting the customer care but it's just a mockery, no one picks up. I want my glasses back or the money spent in purchasing it. Have tried to call them for hours by now and not a single response has been initiated

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Address: 560097

We always trusted meru more than any other cab service provider but this time this was highly unprofessionalism. We booked cab to bangalore airport one day in advance (Ie. 18 oct 2018). Cab was scheduled for 7.30 am
We received a call from meru at 7.15 am mentioning cab is cancelled as there is no availability and was asked to book from other cab services.
This was unnecessary stress meru has given us. Getting cabs in morning is usually difficult. I am done i will never book any cab from meru.

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I booked the meru cab well in advance. I received a call from meru call centre at 6.20 am, saying that the cab is late and the driver will reach your destination within 5 minutes and so it should've reached by 6.35 am instead of 6.30 am.

Even after repeated calls to cab driver and meru call centre, cab arrived at 7.10 am.

And because of this irresponsible behaviour i missed my flight and had to book another one which costed me 16k.

Your driver and his tardy attitude is responsible for me missing my flight.

Meru cab service is obligated to reimburses the financial loss i incurred.

Meru Cabs customer support has been notified about the posted complaint.

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The driver charged 100rs more from me. I booked meri cabs for the first time. After the ride he told that the bill is 988 and took 1000 rs. He said i will receive a message after 15-20 minutes and not now. But later when i received the mail it was of 888. The driver charged 100 rs. More from me. It's a cheating and this has disappointed the rider and created a very negative image.. Do look into this. I took the cab on 9th september. From t3 terminal delhi to east of kailash around 12:20a. M.

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The cab i took this morning from mumbai airport was in a absolute bad condition. The car was very old and not maintained at all. The whole car was shaking towards side ways. Highly risky to travel in such age old non maintained car.

Driver name - zayak ali
Car number - mh 02 wa 9332

I am surprised what kind of inspection mary has done before putting this vehicle on road for such a unsafe journey.

Meru Cabs customer support has been notified about the posted complaint.

Aug 29, 2018

Updated by anilcy Mary ( Read as Merit)

Aug 29, 2018

Updated by anilcy Meru Cab ( the cab is shaking so much that no one even type things properly)

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shrikrishna godbole

from Mumbai, Maharashtra

Oct 18, 2018

I travelled from air port to kalyan on 11 Oct around 7.00 PM
rec no MM7D8DAA29

cab MH47N1535

I not recd bill my email godbole.[protected]@rediffmail.com

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Dear sir/madam

My name is niyaz ahmad, mobile number is [protected],
I have used your car rentel service on 24 th july at 10:20 pm from delhi airport terminal 2 to vasundhara ghaziabad u. P. But till now, i have not received bill amount 1080/- which i have paid neither on my mobile nor on my mail id,
Kindly check and arrange to provide bill copy urgently.

Thanks
Niyaz ahmad
Email...

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Address: 122011

On 25 july 2018 at 11.0d pm i hired a merucab fro delhi airport terminal 1
Car no: dl1rta 2946 otp no:28569. The car was in a bad condition, unable to
Move at speed higher than 10kmph but suddenly go beyond 50kmph. The driver was sleepy and i had a real fear that he would crash the car any time. His driving was erratic because the car was in bad condition and he was sleepy. Pl remove such cars from your pool. Also send the receipt for my payment.

Subramanian [protected] [protected]@rediffmail.com

Meru Cabs customer support has been notified about the posted complaint.

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drnazir

from Nagpur, Maharashtra

Jul 31, 2018

I have traveled from Airport Terminal 3 IGI to Kotaliyamarg Chankkyapuri on[protected] at 4.30 pm

by MERU CAB

my phone number registered is [protected]
and emil is [protected]@gmail.com

please mail the Taxi receipt

car condition and driver conduct - Comment #3170461 - Image #0

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Sudheer Reddy Nelakurthi

from Hyderabad, Telangana

Sep 19, 2018

I have taken Meru Cab from Hyderabad airport to Kondapur on sept 8th at 11 pm. Car No: Ap28va 1264. Charge was 999/-. Driver said I will receive reciept through SMS in some time, it's been 20 hours but I did not recieve any.

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Dear Sir,
I booked vehicle from Rajaji nagar Bengaluru to International Airport on dated 19.7.2018. The estimated fare shown on website is Rs. 712. When driver came at spot, i had get call from mumbai office [protected]. Driver said press no. 1 for this call. Later on when we reached to destination( airport) he asked for Rs. 1160. I asked him for receipt from MERU, He was not able to show...later on by contionous follow up he send following receipt (PFA receipt) .. Which i found invalid. I request to see into matter and refund the extra amount.

+1 photos

Aug 27, 2018

Complaint marked as Resolved

Meru Cabs customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Meru Cabs Customer Care's response Dear Mr.Ingle, Meru Cabs CR Team has sent a mail to you at your email address (s*m****@re********.com).For the action taken against the complaint and the refund process . Request you to reply us at [protected]@meru.in to process the refund.

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Address: New Delhi, Delhi

Hello everyone,
Today i have experienced very worst behaviour from meru cab drivers @ 13th may 2018. I have booked 3 cabs for a people of 12members and the amount was 210rs one driver took the same amount while the other two cab drivers charged 1200rs each finally they accepted taking amount of 370rs for each cab which is about 740rs. When i questioned them they were arguing without showing any e-receipt or either they have not even...

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Address: Gurgaon, Haryana

Website: Meru cabs

Today morning may 10th 2018, my husband took meru from airport around 4 am terminal 3. The receipt was around 650 rupees (Exact amount dont remember) and deop was for devender vihar sector 56. When my husband reached home, the driver asked for 1100/- rupees and started given reason of gst and late night charges extra. My husband is not a local and booked meru for the first time as ola and uber were not connecting. Exhausted from journey and overwhemled witharguing nature of the driver, he gave up and gave driver his demanded amount.
What a cheat and dadagiri service is this!!! Upon asking for the receipt the driver sisnt even provide him with it. I am annoyed and pissed when came to know about it. I want an action to be taken on this!!!

Jun 10, 2018

Complaint marked as Resolved

Meru Cabs customer support has been notified about the posted complaint.

Verified Support

May 10, 2018

Meru Cabs Customer Care's response Dear Mrs. Dixit, Request you to provide the booking details or mobile number at [protected]@meru.in we will get back to you.

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Sunil3112

from Mumbai, Maharashtra

Jun 13, 2018

I hire a Cab on Delhi Airport, and cab provided under OTP no, 39981 on dated 1st june 2018.
at the time of booking asked that link will be sent to your cell [protected] and you can download the same online.
still waiting

Rgds... Sunil
Cell 842006n400

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Address: Bangalore, Karnataka, 560079

One of the worst services i have recieved in my life.ive been travelling for 20 years now and this bugger has the audacity to play around by not switching on the AC, no road sense at all and rude behaviour, has no manners how to talk to customers, its like he is doing me a favour, i would never use this kind of service and also would advise other passengers kindly boycott merucabs.
#boycottmerucabs

+2 photos

Jun 14, 2018

Complaint marked as Resolved

Meru Cabs customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2018

Meru Cabs Customer Care's response Dear Mr.Bharadwaj, Definitely not what we stand for! We'll surely action this on priority. Please share trip details or mobile number at [protected]@meru.in

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Address: Hyderabad, Andhra Pradesh, 500049

I booked a meru cab, scheduled at 3 in the morning. I paid it while booking itself.
I didn't get any cab, at 3:30 i got bill, asking for the feedback of my ride.

I paid 577, and no cab showed up, i got no call too and on top of it i received a statement stating my trip is completed.

It's ridiculous! How could a trip which has not started got completed. And i was charged for that too.

May 29, 2018

Complaint marked as Resolved

Meru Cabs customer support has been notified about the posted complaint.

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Apr 27, 2018

Meru Cabs Customer Care's response Dear Mr Deep, Request you to provide the trip details and the transaction details at [protected]@meru.in we will get back to you.

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nagakrishnaprabhu

from Chennai, Tamil Nadu

May 29, 2018

I have booked a Meru Cab on 17th May 2018 from RGIA Hyderabad.
It was around 00:50 AM. I have requested for my bill to be sent to [protected]@Infosys.com.
Kindly send the bill/invoice immediately.
Regards
Nagakrishnaprabhu

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A

ake

from Delhi, Delhi

Jul 19, 2018

Reference no 56514643
date 05.07.18 reporting time 5 am at 504 shakti khand-4 indirapuram ghaziabad
traveled Indirapuram to terminal T-2 IGI Delhi
Amount paid = Not exactly remembering it was around 1020 registered mobile no [protected]
arrange to send payment reciept

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Address: 560093

Hi
Booked the cab for 8:30 am to airport. Had booked it in advance, previous night. However, at 8:20 i called up as i didn't get sms. I was told cab is not available. Meru should have informed upfront. Such unreliability is not acceptable. Had it happened at 3 am or so, where would i go. Ridiculous service. Never again meru.
Thanks so much!!

Danny

+1 photos

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Address: New Delhi, Delhi, 110012

Website: Meru

Hello team,

I have booked two cabs from delhi to noida sector 63 on 15th april 2018 around 11:00 o clock. The taxi booking man said you will get a receipt at end of your trip. But i didn’t receive any receipt yet. Our two meru trip otp is 45877 and 85879. And also i have sent my email id for to get receipt to [protected].

Please send a receipt to following email i’d asap.
[protected]@gmail.com...

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Cab no. Mh03f9929 :chauffeur, name of driver: munnilal cell: [protected]
Date of ride:6.4.2018 at 14.46 hrs
Please email my ride receipt details as per the details given above to my email id i. E. [protected]@rediffmail.com, as soon as possible. Please also provide concerned contact person mobile no. At your end, so that the case may be resolved as soon as possible.

Complait by r. B. Vijayasekharan
Mob :[protected]

Meru Cabs customer support has been notified about the posted complaint.

Apr 12, 2018

Updated by R.B.VIJAYASEKHARAN i travelled from Mumbai fort to international Airport on 6.4.2018

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Website: Meru

Hi,
I hired a meru cab yesterday night from t3 airport. I paid driver rs. 764 as per charges appeared on driver’s phone. Driver told me that you will get your bill receipt on your phone but i didn’t get.
I got the sms for on my ride completion with message that if you need bill copy please sms your email i’d to [protected]. I did that also but didn’t get my bill receipt.

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Address: 560032

I had booked a meru cab on 19/03/18 morning for going to bangalore airport from my residence, for a pick up at 07:25 hrs. On 20/03/18. The booking was confirmed to me with a booking reference no., with a mention that the cab details would be sent to me 20 mts. Prior to pick up time. As i had not received any messsage from them till almost pick up time, i called them up to find out when they are sending the cab. I was just shocked to hear their call centre operator cooly informing me that no cab was available and that they are sorry. I had no other option to get to airport, about 35 km. From my residence, in time to catch the flight. What was most shocking is that they didn't consider it necessary to inform me about this fact well in advance so that i could make some alternative arrangements. This is a totally unacceptable service on the part of the taxi operator.

Apr 25, 2018

Complaint marked as Resolved

Meru Cabs customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2018

Meru Cabs Customer Care's response Dear customer, Request you to provide your trip details at [protected]@merucabs.com accordingly we can check and get back to you.

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Address: Bangalore, Karnataka, 560016

I took meru cab from bangalore airport to my home on 26th feb 2018. Driver asked me to pat toll tax rs 125. And after reaching i paid taxi fare and later i came to know that toll tax amount was included in fare. So i called up meru cab customer care and they told they will refund the amount. But they did not do so till now they are giving lame exsuse that bank is rejecting the amount
Complaint no 332001

Meru Cabs Complaints & Reviews

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Meru Cabs reviews & complaints page 4

driving not receiving the call after confirmation ride

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in availability of bill

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lost item-prada

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meru notified just 15 minutes before the scheduled time

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late arrival for pick up cause flight missing

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charged incorrectly by the driver

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bad condition of car

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bill copy request

car condition and driver conduct

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driver taken extra amount what was given on meru site

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meru cab is a fraud @ terminal 2 igi delhi airport

charging double of what was on receipt

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rude behaviour/no air conditioning/worst driving.

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bill generated without trip

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last min cab not booked despite advance booking

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I have not received my trip receipt

receipt not received by mail

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meru cab hired from t3 airport delhi - bill not received

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unacceptable service

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refund of toll tax amount paid

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Meru Cabs Complaints & Reviews

File a complaint to Meru Cabs

Meru Cabs reviews & complaints page 4

driving not receiving the call after confirmation ride

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in availability of bill

Post your Comment

lost item-prada

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meru notified just 15 minutes before the scheduled time

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late arrival for pick up cause flight missing

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charged incorrectly by the driver

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bad condition of car

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bill copy request

car condition and driver conduct

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driver taken extra amount what was given on meru site

Post your Comment

meru cab is a fraud @ terminal 2 igi delhi airport

charging double of what was on receipt

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rude behaviour/no air conditioning/worst driving.

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bill generated without trip

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last min cab not booked despite advance booking

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I have not received my trip receipt

receipt not received by mail

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meru cab hired from t3 airport delhi - bill not received

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unacceptable service

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refund of toll tax amount paid

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