Meru Cabs Complaints & Reviews

Hello team,

I have booked two cabs from delhi to noida sector 63 on 15th april 2018 around 11:00 o clock. The taxi booking man said you will get a receipt at end of your trip. But i didn’t receive any receipt yet. Our two meru trip otp is 45877 and 85879. And also i have sent my email id for to get receipt to [protected].

Please send a receipt to following email i’d asap.
[protected]@gmail.com

Cab no. Mh03f9929 :chauffeur, name of driver: munnilal cell: [protected]
Date of ride:6.4.2018 at 14.46 hrs
Please email my ride receipt details as per the details given above to my email id i. E. [protected]@rediffmail.com, as soon as possible. Please also provide concerned contact person mobile no. At your end, so that the case may be resolved as soon as possible.

Complait by r. B. Vijayasekharan
Mob :[protected]

Hi,
I hired a meru cab yesterday night from t3 airport. I paid driver rs. 764 as per charges appeared on driver’s phone. Driver told me that you will get your bill receipt on your phone but i didn’t get.
I got the sms for on my ride completion with message that if you need bill copy please sms your email i’d to [protected]. I did that also but didn’t get my bill receipt.

I had booked a meru cab on 19/03/18 morning for going to bangalore airport from my residence, for a pick up at 07:25 hrs. On 20/03/18. The booking was confirmed to me with a booking reference no., with a mention that the cab details would be sent to me 20 mts. Prior to pick up time. As i had not received any messsage from them till almost pick up time, i called them up to find out when they are sending the cab. I was just shocked to hear their call centre operator cooly informing me that no cab was available and that they are sorry. I had no other option to get to airport, about 35 km. From my residence, in time to catch the flight. What was most shocking is that they didn't consider it necessary to inform me about this fact well in advance so that i could make some alternative arrangements. This is a totally unacceptable service on the part of the taxi operator.

I took meru cab from bangalore airport to my home on 26th feb 2018. Driver asked me to pat toll tax rs 125. And after reaching i paid taxi fare and later i came to know that toll tax amount was included in fare. So i called up meru cab customer care and they told they will refund the amount. But they did not do so till now they are giving lame exsuse that bank is rejecting the amount
Complaint no 332001

Dear meru cabs,
I took a meru cabs from hyderabad airport to defence labs qtrs, kanchanbagh on 6th mar 2018 at 7.52 am (The details are enclosed as photos). When last time (Roughly two months back), i remember, i paid around rs. 550/-. This time driver demanded rs. 922/- and took rs. 940/- because the change was not available. This time no message about the fare and i tried through [protected] for email bill that also not available. The driver did not reveal his name and given a bill with the wrong vehicle no. The actual vehicle no. Ends 5033. The no. 5033 in the bill is written by me later by seeing the vehicle while leaving.

I request action on the above matter and direct the driver to return the excess money collected if any.

Pragasam
Email: [protected]@gmail.com
Mobile:[protected]

I booked a cab for my mother in law from vaishali to delhi (Durga puri chowk) where meru online app deducted full & final payment online but driver mr. Yadav of dl1ry 4800 cab number not only stop online tracking system in between of journey also threaten, harass and taken cash of 300 rs. From my mother in law stating this is the right amount he is taking not the one which is already deducted by company.
He also denied of having conference call with meru office and told me do whatever you can as he doesn’t drive locally there only in haryana so no one will listen to us

Hello sir,

I used meru cab on 11th feb 2018 at hyderabad to travel from ameerpet to airport at 4:10 pm. The driver said you will get bill through mail. I consulted your receptionists on 14th, 15th and 16th feb 2018 regarding receipt of bill they told they will send through my mail sritech. [protected]@gmail.com. So for i have not received any receipt for using your cab service. Please send the receipt of the same to my mail.

Thanking you
With regards
Srinivas v

Please refer to my complaint dated 21.11.2017 of rude behaviour of driver vehicle number dl 1ry 8292 while traveling from delhi airport to delhi station. He took the long distance thus taking more time and more fare. I was about to miss my train also. On enquiry, showing dadagiri, he said that meru will never allow any other cab to enter airport. Please update me on my complaint as it is more than 2 months old. Thanks and regards.

I had taken a meru from the delhi t2 airport to faridabad on 15/12/2107 at 10:11 pm. They charged me a whopping inr 1217 and have not yet sent me the receipt for the same. I have sent atleast 6 requests so far and not even once have they sent it.
Even the otps also do not come.
It is the worst mobile app and service. I made a mistake once by hiring meru. Never ever will i ever take a meru.

On 21.11.2017 i took meru cab no. Dl 1ry 8292 from delhi airport to delhi railway station. The driver took long route thus wasting my time and money. On asking he explained very rudely that i can not take the cab by air and said that meru will not allow any other cab service provider at delhi airport. Please look in to the matter and advise. Regards

Dear sir/madam,
I am travelling while submitting this compliant about meru cab being operated by mr. Sunil. Car no - dl1 ry8163.
Booking no[protected].
I had booked a meru from delhi tobghaziabad... But the minute i entered the taxi.. The driver mr. Sunil started complianing that he did not want to go to ghaziabad...in fact he started driving the vehicle only after 20 mins.
After starting the vehicle i asked him to decrease the a/c as it was very hot... For
Which he said that if i was feeling hot i should come and sit in the front beside him.
He did not budge from his stance and later threathenwd to kill me
I dont understand what kind of a driver is this... If this situation is not addressed
.. I will report this in the police station

I had a confirmed booking to airport on 02-08-17 at 8.50pm. The driver - manjunath y s called me and confirmed that he was coming. The app also kept showing he was on the way.

When it was getting late, i called him about 11 times and he did not bother to answer. However the app kept saying he was on the way.

I had to incur heavy costs to make alternative arrangements to reach airport. I was traveling with family and thus it was a severe mental torture as we almost missed the flight. Several complaints to meru yielded no result.

All relevant screen-shots attached. I need justice...

Santosh mari
[protected]
[protected]@gmail.com

My car was hit by your cab. Please see details below. I would like monetary compensation to fix the damages to my car.
Meru (Airport taxi) cab number : ka 53 b 4673
Place - ganganagar flyover towards mekhri circle.
Date/time : 7th august 12:43pm

The driver did not break on time when the traffic stopped and rammed into the back of my car. I was moving to the side of the road to assess damage and signaled him to pull over, but he did not stop and drove away. I have captured the photo of the rear of his car as evidence of his car registration number.

Email me ([protected]@gmail.com) your insurance provider so i can get the damages claimed.

Booked a meru cab from mumbai international airport to airoli, new mumbai on 21st july 2017 at 10.11 pm. I told driver to take jvlr route, he told me he just had been there and there is heavy traffic jam though google map was showing no traffic at all. Then also, he tried to take sclr as it is 5 km longer. I forced him to change route to jvlr. About mode of payment, i told him through wallet, he said, i will not accept, when i said, i will complaint, he pleaded that i need money for diesel, i agreed but, i didn't had change. He told me at tollnaka, we will get change. At airoli tolnaka, i paid rs. 35 toll with rs. 500 note to get change. After tour, he charged me rs. 519, when asked for receipt, he said, i will get it on mail.in mail, it clearly shows he added rs. 55 for toll charge.

Toll amount is rs. 35 and that too, i paid. Such dishonest driver spoils company reputation and your peace of mind.

Driver detail: dharmendra pal, cell: [protected], cab: mh02cr7261

I travel from Thane to Mumbai domestic airport on 8th May 2017 at early morning by 4:30 driver name is "HARIRAM" cab no-MH 02 WA 9167
Driver is completely uncooperative he was using abusive language in car when we reached to the airport the amount which was display on screen was 599 and the driver asking for 670 so we just ask him how it could be 670? because your display shows 599 then he suddenly start screaming and replied "Aaisa kit kit karne wala customer nahi chahiye" and after that he took a print of bill which was completely messed up and not able to understood exact amount so i again ask him "show me total amount"
he rudely replied go and check the bill in light i don't know where it is written In that bill 35rs added of toll but he doesn't paid any toll he was only screaming at the end airport security staff interrupt and sort out the issue, I told him i complaint against you in your customer support he directly replied "I DON'T CARE DO WHATEVER YOU WANT", this incident was very ignominious for me
This experience was pathetic, driver was completely uncultured, he was illiterate even he doesn't know to respect his customers

Driver name - Naveen R
Cab no. - 4400
Date - 16-4-17 time 9:30a.m
Boarding - Bangalore airport
Drop-in Btm 2 nd stage

Driver dropped in the middle of the trip ( vasanth road, planatrium), telling some problem in car( deisel pipe cut).. And we are charged full fare 822/- .So driver got two benefits- 1) Not completed the trip
2) he got full money
Customer (we) got two problems-
1) we paid full money
2) on the mid trip we have to book another cab with luggage and pay extra money.

Note: At the start of the trip driver was not willing to take trip and trying to exchange trip with other drivers.

I have booked the flight to pick up from my home at bangalore to bangalore international airport on 5th mar, even through i have received the driver no sms, i have called many times to driver but he didt picked the call. I have called meeru office, they have arranged the other cab, by that time i could not able to catch the flight. Total loss was 15, 000/-, need to get claim from meeru, enclosed my invoices.

I had made a booking from Salarpuria Symphony Apartments to Kalyani Magnum IT Park. The driver said he would accept only cash because his e-wallet system was not working. I cancelled the booking and yet I have been charged Rs. 85. The records are also not available on my MERU CABS app or the messages that I had received. Why was the money deducted from my e-wallet when it was the fault of the driver?

Meru Cabs doesn't have contact number to register complaint.
Mails to their feedback email id are bouncing

Here is copy of my compaint:

Hi,
Yesterday I travelled from
Bangalore Airport taxi KA7991 from Bangalore airport to Kadubeesanahali.

I see no travelling history against my number. Please check. I need receipt for reimbursement

Regards
Sameer