Absolutely horrible experience with this cab service in Delhi on several occasions. The issues faced by me include drivers cancelling the booking without consulting the customer in spite of a confirmed booking, drivers switching off their cell phones after taking with customer once, drivers not showing up, drivers refusing to go even if you have sat in the cab just because you are one minute late, drivers being rude over phone etc.
I’m giving the details of few of my most recent experiences:
1. On July 31, 2014, I booked a cab through the mobile app and was confirmed cab number DL1RY4660 (Driver: Sushil Kumar) will arrive at 9:25 pm. Within few minutes of the confirmation, the driver tried getting the cab cancelled through the call centre and did not pick up the phone. Even the call centre tried calling the driver who still did not pick the phone. The call centre agent then assigned a new cab- cab number DL1RY4410 (Driver: Sanjay Singh) which would report at 9:35 pm. Within few minutes I again received the auto generated call from your call centre indicating that the second driver was also trying to cancel the cab. Then the first driver Sushil called me and said that the second cab driver Sanjay is also parked next to him. He then started misbehaving that how can I book two cabs and very rudely threatened me that if I don’t immediately cancel one of the cabs, then neither of them will show up. Who gives the driver the right to behave with a customer in this manner? Is this a premium cab service or a cattle yard? The second driver also subsequently switched off his cell phone.
2. In another case on August 20, 2014, as usual the cab did not show up inspite of a confirmed booking and speaking to the driver that he is on his way (Booking ID 28840009, Cab: DL1RY4653). The driver further turned off his cell and also started the trip so that it will not appear as a cancellation in your records.
3. For my booking on May 16, 2014 (Cab no.: DL1RY 4298; Cab driver: Lalit), I was few minutes late than the 15 minute waiting time. When I came and sat in the cab, the driver refused to take me because I was late!!. He very conveniently asked me to leave his cab!!!
4. During March to May 2014, I have faced several other incidents (complaint no 14985, 8507 Q, 5347 Q) where cab did not show up. In one of these instances the cab driver refused to go even after showing up.
On top of all this when I asked the call centre agent to give me the email id of their COE so that I can put across this complain, he refused to share it.
Apparently anybody who is willing to pay them 1400/- per day can become a driver with them and they don’t care about the quality of service the least bit. I would suggest they change their tag lines from “Rely on us” to “Rely on us to spoil your day”.
I am not looking for any resolution of this complain. I am just informing everyone about their services. Rest assured I will never be using their services again. Was this information helpful? | 
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