[Resolved] Meru Cab Company — car did not sent on time even after booking | |||
i had booked a car today as i am a regular customer of meru cabs and i had to wait for 1 hour for the car to arrive at my pick up point and when i called up i was put on hold 9 to 10 times and i wasted my day and have suffered huge finiancial losses due to the carelessness of meru and now i wnt them to refund them the money as because of their exec carelessness i have suffered today and i request all o[censored] dont ever call this car again Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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+91 22 4422 4422
+91 22 4052 0100
128, IJMIMA, Raheja Metroplex, Malad (West), Mumbai, Maharashtra, India - 400064
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