[Resolved] Meru Cab Company — Cheating by Chauffer

Pratik8888

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Regarding booking : 28908984 Issue- Bill came us was Rs 79 but chauffeur charged 180 Description- My friend boarded the came in my booking. When the cab reached destination he refused to show the bill when asked for. He was saying bill is not coming and to be hurry up. Give 180 as bill. My friend gave Rs 180 but I came to know bill was Rs 79. When I was calling him he was not receiving the call. I complained to meru customer care and then chauffeur informed he will refund the Rs 100 by evening but after that he didn't return and he is not receiving my cal. Meru customer care is also not helping regarding it after calling several times. The chauffeur was also talking all the time on phone and waited for several mins om the way for his purpose. I am not happy with the service and cheating on your part. Last day also at 11pm cab was confirmed for me but later on after telling me to wait for 30mins in the middle of the road the cab was canceled. I will never ever board meru cab if this service is not improved. Please return back my money with compensation.

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

Verified Support

Mar 20, 2015

Meru Cabs Customer Care's response Hi Pratik, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru