[Resolved] Meru Cab Company Chennai — Rude behaviour of driver and bogus coupons | |||
My name is Faiz Mohideen. Yesterday I had booked cab via meru app from triplicane to moggapper with coupon for rs.200 with booking no 33094623. I received driver number just 20min before the booked time. When called he said he cannot give his service stating pathetic reasons, it was already late and when I was talking to him, he cut the call without any manners. Then alternative cab was arranged. My journey was literally delayed because of these and my coupon for rs.200 was also cancelled. I had to pay the full amount despite of this pathetic service and rude behaviour. I advice everyone not to take meru cab service even if it is for free. Not worth it Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Faiz, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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