[Resolved]  Meru Cab Company — Last minute cancellations without informing – Not once but twice – in a single day !

Address:

Pune, Maharashtra

Last minute cancellations without informing – Not once but twice – in a single day ! I availed MeruCab service on 13th Dec 2014. I booked to and fro journey at around 4:30 PM using app. One at 7:00 PM from my place and return journey 01:00 am. I confirmed my bookings by calling them around 05:00 PM and they did so. They assured that I will receive the driver details by SMS 20 mins prior to the journey. Sequence of Events: - It was 6:45 PM now and I did not receive any SMS. I called them up and they shamelessly answered that it was cancelled due to unavailability. They neither cared to intimate me by a call nor by an SMS. Place I had to go was 20 kms far from my house. Instead of wasting any more time, I just asked them if 01:00 AM return journey was confirmed or not. They said it is confirmed. I then took an auto, which cost me 400 bucks. - It was now 12:45 AM and I did not receive any SMS. I called them up and again they 'shamelessly' answered that it was cancelled due to unavailability. I mean – its 01:00 AM… I’m 20 kms far from my home… and they don’t even care to tell me that my cab was cancelled! One time is unlucky, but two times is obviously lack of service. I then showered them with ‘blessings’ and asked them to get the Manager available. As expected I was then put on hold for quite a while after which I just dropped off and called again. This time he told me that I can get next cab at 01:35 AM which I agreed. Again no SMS with driver details. They never learn do they! I received it finally at 01:33 AM (which they say should get 20 mins prior to the journey). By then, fortunately, I got an auto and spent 600 bucks back to my abode. Trust me. I’m never taking Meru ever in my life. I’ll trust my legs if I have to chose. Neither do they have a courtesy to arrange an immediate cab, nor do they provide compensation. They just leave it to your fate. I would like to get the compensation for the alternate service I had to use at the last minute.