[Resolved]  Meru Cab Company — Meru cab drove for 51 KM where actual distance is 32 KM only

Address:

Hyderabad, Andhra Pradesh

I booked Meru Taxi from Ramanthapur to Rajiv Gandhi International Airport in Hyderabad. The taxi driver drove for 52KM where the actual distance is only 32KM. When asked about this to the driver, he behaved cheaply and couldn’t argue with him. Because of this I reached airport very late and had to plead the airport authorities to check-in. I lodged a complaint with Meru call centre where they promised for resolution in 48 hours and mentioned that my mobile number is complaint number. I waited for more than 7 days and called them back to know the status, but to my surprise they said there is no complaint at all. Meru is supposed to be trust worthy taxi provider, but it’s not the case, neither the driver nor the call centre guys are trust worthy. I want to cheat the customers and earn money. They forget that once a brand value is damaged, it’s tough to gain it back. Request action against MERU TAXI to compensate the extra money I paid and for and the pain I underwent. Also, to ensure they do not cheat other customers. I have the original bill.