[Resolved] Meru Cab Company — Midnight cheating fraud Cha | |||
Please find my booking status Meru Cab Booking Status Dear Anish Jose, Your Booking Status: CONFIRMED Your Booking Details: Booking Ref. No. 26743202 Pickup Time 24 May '14 at 5:15 AM From BABUSABPALYA (BABUSABPALYA) 10/11, 5th Street, Behind LOGOS Church, Prakruti Township, BabusahibPalya, Kalyan Nagar PO, Bangalore To CANTONMENT Cab/Chauffeur Details: Cab Number KA53A8040 Chauffeur Name sHIVA KUMAR v Chauffeur Phone [protected] Till now I didn't get any call from anybody, today morning I called Chauffeur and asked for pickup, but he told he is having some other pick up call customer care, I called customer care they told it is Chauffeur's mistake, finally I lost my train and spoiled my family function Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Mar 20, 2015 Meru Cabs Customer Care's response Hi Anish, Sorry for a delay in response here! Recently we overhauled our Customer Service operations and decided that we'd connect with all customers, respond to their feedback, and take strict corrective measures that may be required. It's our endeavour to provide on-time service to all our customers and if we fall short, we must immediately respond and act on it. Your feedback helps us improve our services further. We deeply regret that we missed out on your message earlier. However, at times, things do go out of our control as far as human behaviour is concerned. We appreciate your sharing the concerns. Your feedback has been put on record and we assure you we've taken strict measures in response. To report any such incident in future, please write to us at [protected]@merucabs.com along with details. Plz give another opportunity to serve. Hopefully we won’t disappoint you this time around. Warm Regards, Team Meru
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